Senior Payments Specialist
Job description
About the role
About the role Zenoti is looking for a Senior Payments Specialist to oversee payment operations and support merchants using its cloud-based platform for the beauty and wellness industry. You will monitor transaction performance, resolve escalations, and work closely with processors and internal teams to maintain smooth payment flows. The role also includes managing US payroll processing activities and ensuring compliance with federal and state regulations. Key facts
Location: India
Engagement: Full-time What you'll do
Monitor payment metrics including decline rates, processing volumes, and payout activity
Communicate proactively with customers regarding production issues
Manage dispute handling and advise merchants on dispute trends and resolution strategies
Track operational efficiency for merchant onboarding, device logistics, and partner SLA adherence
Identify opportunities to automate or outsource recurring tasks
Collaborate with product engineering to ensure features are operationally sound from the start
Work with payment processors to address high-priority operational problems
Represent the platform in customer conversations and manage escalated accounts
Conduct root cause analysis and use data insights to improve future operations
Oversee end-to-end US payroll processing, ensuring accuracy and timeliness
Handle payroll compliance including tax regulations, deductions, filings, and audit support
Coordinate with internal teams and external vendors to resolve payroll discrepancies Requirements - 5-8 years of experience managing payment or acquiring operations for a payment processor, bank, or financial institution
Ability to handle escalations and resolve issues quickly
Strong communication skills
Self-motivated with a results-driven mindset
Ability to collaborate across multiple teams
Willingness to work shifts across different time zones Nice to have
Prior experience in the payments domain
Exposure to the global payments landscape Skills & tools
Payment operations management
Dispute and chargeback handling
US payroll processing and compliance
Data analysis and root cause investigation
Merchant onboarding and device logistics
Cross-functional collaboration with engineering and processor partners Practical notes
Zenoti powers more than 30,000 salons, spas, medspas, and fitness studios across 50+ countries
Clients include European Wax Center, Hand and Stone, Massage Heights, CorePower Yoga, TONI&GUY, and others
The company has surpassed a $1 billion valuation and raised $80 million from TPG
Recognized as a Great Place to Work Certified company for 2021-2022 The listing location is Hyderabad, Telangana, India.
Key facts
What you'll do
- Monitor payment metrics including decline rates, processing volumes, and payout activity
- Communicate proactively with customers regarding production issues
- Manage dispute handling and advise merchants on dispute trends and resolution strategies
- Track operational efficiency for merchant onboarding, device logistics, and partner SLA adherence
- Identify opportunities to automate or outsource recurring tasks
- Collaborate with product engineering to ensure features are operationally sound from the start
- Work with payment processors to address high-priority operational problems
- Represent the platform in customer conversations and manage escalated accounts
- Conduct root cause analysis and use data insights to improve future operations
- Oversee end-to-end US payroll processing, ensuring accuracy and timeliness
- Handle payroll compliance including tax regulations, deductions, filings, and audit support
- Coordinate with internal teams and external vendors to resolve payroll discrepancies
Requirements
- Key facts
Location: Hyderabad, Telangana, India
Engagement: Full-time What you'll do
Monitor payment metrics including decline rates, processing volumes, and payout activity
Communicate proactively with customers regarding production issues
Manage dispute handling and advise merchants on dispute trends and resolution strategies
Track operational efficiency for merchant onboarding, device logistics, and partner SLA adherence
Identify opportunities to automate or outsource recurring tasks
Collaborate with product engineering to ensure features are operationally sound from the start
Work with payment processors to address high-priority operational problems
Represent the platform in customer conversations and manage escalated accounts
Conduct root cause analysis and use data insights to improve future operations
Oversee end-to-end US payroll processing, ensuring accuracy and timeliness
Handle payroll compliance including tax regulations, deductions, filings, and audit support
Coordinate with internal teams and external vendors to resolve payroll discrepancies Requirements - 5-8 years of experience managing payment or acquiring operations for a payment processor, bank, or financial institution
Ability to handle escalations and resolve issues quickly
Strong communication skills
Self-motivated with a results-driven mindset
Ability to collaborate across multiple teams
Willingness to work shifts across different time zones Nice to have
Prior experience in the payments domain
Exposure to the global payments landscape Skills & tools
Payment operations management
Dispute and chargeback handling
US payroll processing and compliance
Data analysis and root cause investigation
Merchant onboarding and device logistics
Cross-functional collaboration with engineering and processor partners Practical notes
Zenoti powers more than 30,000 salons, spas, medspas, and fitness studios across 50+ countries
Clients include European Wax Center, Hand and Stone, Massage Heights, CorePower Yoga, TONI&GUY, and others
The company has surpassed a $1 billion valuation and raised $80 million from TPG
Recognized as a Great Place to Work Certified company for 2021-2022
About Zenoti
Zenoti supports beauty, wellness, and fitness teams with an AI workspace that handles bookings, marketing, and revenue tracking. It automates appointment flows, nurtures leads between visits, and coordinates offers across channels. The platform stores profiles, purchase history, and preferences so teams can personalize each interaction. Teams use it to streamline operations and strengthen recurring revenue.
About the location
The posting places this role in Hyderabad, Telangana, India. Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.