Product Manager

About the role

Yext is seeking a Product Manager to lead the strategy and execution of our Consumer Experience product line. You will manage the lifecycle of tools that enable businesses to communicate with their customers at scale while ensuring brand consistency and compliance. In this capacity, you will own the end-to-end development of 1:1 communication products from initial concept to final launch. You will create the vision and roadmap for messaging channels, reviews, and conversational interfaces that drive real engagement. You will coordinate with Design, Engineering, Data Science, and Go-to-Market teams to ensure functional communication tools are delivered on schedule. You will analyze customer workflows and compliance requirements to build scalable engagement systems that meet enterprise standards. You will oversee feature releases, including beta testing, documentation, internal training, and adoption tracking to measure success. You will present product roadmaps and capabilities to both internal stakeholders and external partners to align expectations.

Key facts

What you'll do

• Manage the end-to-end development of 1:1 communication products from initial concept to final launch.
• Create the vision and roadmap for messaging channels, reviews, and conversational interfaces.
• Coordinate with Design, Engineering, Data Science, and Go-to-Market teams to deliver functional communication tools.
• Analyze customer workflows and compliance requirements to build scalable engagement systems.
• Oversee feature releases, including beta testing, documentation, internal training, and adoption tracking.
• Present product roadmaps and capabilities to both internal stakeholders and external partners.
• Work with ecosystem partners to integrate and expand communication functionality.
• Translate complex technical concepts into clear product narratives for diverse audiences.
• Synthesize feedback from stakeholders to refine product requirements and priorities.
• Monitor product performance metrics to identify opportunities for optimization and growth.
• Drive platform-level thinking to identify patterns across various use cases and product lines.
• Lead cross-functional initiatives to align teams toward shared business outcomes and goals.

Requirements

• 2-5+ years of product management experience within a technology company.
• Proven history of shipping and iterating on software products successfully.
• Background in building messaging platforms, conversational interfaces, CRM engagement tools, or customer experience software.
• Ability to synthesize complex technical concepts into clear product narratives that stakeholders understand.
• Strong organizational skills to handle multiple projects simultaneously without losing focus on details.
• Experience with platform-level thinking and identifying patterns across various use cases to drive efficiency.
• Leadership skills to align cross-functional teams toward shared business outcomes and measurable results.
• Demonstrated ability to work within regulatory and compliance-sensitive environments effectively.
• Capacity to manage timelines and deliverables in a fast-paced, dynamic product development setting.
• Willingness to engage with technical documentation and translate requirements into actionable product tasks.

Nice to have

• Experience with AI-driven workflows, automation, or agentic systems for customer engagement to enhance product capabilities.
• Background in developing products for regulated industries or compliance-sensitive environments that require strict adherence.
• Experience building solutions for distributed teams where collaboration across locations is essential for success.

Practical notes

Yext is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities during the application and interview process. All official company correspondence will originate from a yext.com email address. Applicants are encouraged to highlight relevant experience in their submissions to ensure alignment with the role expectations. The position operates under a hybrid engagement model, which may involve a combination of remote and in-office work as determined by team needs. No specific working hours are outlined, allowing for flexibility within the framework of team collaboration and project deadlines. Travel requirements are not specified, though occasional in-person meetings may be necessary depending on project phases. Visa support is not detailed in this listing, but candidates should indicate any needs during the application process. The posting remains open until the role is filled, so early application is recommended for interested candidates.