Solution Engineering

About the role

Xendit is on the lookout for a technically adept and client-oriented professional to enhance its regional and global go-to-market team. In this role, you will act as a vital link between enterprise clients and our internal product and engineering teams. Collaborating closely with Account Executives and Account Managers, you will facilitate technical victories during intricate sales processes by crafting payment solutions, leading exploratory discussions, and assisting clients from the initial stages of scoping through to integration and launch.

Key facts

What you'll do

• Work in tandem with both regional and global sales teams to comprehend the specific needs of prospects and develop customized payment solutions utilizing Xendit's comprehensive product offerings, which include acquiring, foreign exchange, payouts, and stablecoin remittances.
• Conduct technical discovery meetings with Chief Technology Officers, Heads of Product, and Lead Engineers to analyze client infrastructure and determine integration requirements.
• Create solutions for intricate cross-border payment processes between regional and global markets, particularly focusing on Southeast Asia, while ensuring compliance and achieving favorable commercial results.
• Present product demonstrations and technical presentations tailored to both technical and non-technical audiences, ensuring clarity and engagement.
• Take ownership of technical responses to Requests for Proposals (RFPs) and Requests for Information (RFIs) from enterprise clients on both regional and global scales.
• Develop solution diagrams, integration guides, and technical proposal documents that effectively convey the value proposition of Xendit.
• Collaborate with legal and compliance teams to address regulatory and technical inquiries throughout the sales process.
• Plan and manage technical proof of concepts for complex enterprise opportunities, ensuring alignment with client needs.
• Assist clients in navigating sandbox testing and integration planning to expedite their time-to-market.
• Collect and synthesize client feedback, technical requirements, and feature requests to relay to product and engineering teams for continuous improvement.
• Monitor competitor offerings and market trends across regional and Southeast Asian payment corridors to inform strategic product roadmap decisions.
• Contribute to the development of internal knowledge bases, playbooks, and training materials to enhance team capabilities.
• Partner with Account Executives to devise account strategies and identify opportunities for upselling and cross-selling.
• Coordinate with Customer Success and Integration teams to ensure seamless transitions and long-term client satisfaction.
• Share best practices and scalable solution patterns with Solutions Engineering peers globally to foster a collaborative environment.

Requirements

• A minimum of 6 years in a client-facing technical capacity, preferably within payments, fintech, or software as a service (SaaS) sectors, such as Solutions Engineer, Sales Engineer, Solutions Architect, or Integration Consultant.
• Proficient understanding of APIs, webhooks, and SDKs, with the capability to interpret code samples and articulate technical concepts to engineering teams.
• Experience engaging with both regional and global enterprise clients, demonstrating an ability to navigate complex client landscapes.
• Skilled in whiteboarding solution architectures, troubleshooting API interactions, and translating technical features into tangible business benefits.
• Comfortable presenting to high-level technical stakeholders, including CTOs and lead engineers, while confidently addressing objections and building trust.
• A problem-solving mindset that identifies core needs and proposes innovative, compliant solutions across diverse jurisdictions.
• Willingness to travel for client engagements and internal alignment meetings as necessary.
• A builder mentality suited for dynamic or ambiguous environments, with a strong desire to contribute to the growth of the organization.
• A genuine curiosity to understand client businesses beyond mere technical specifications, fostering deeper relationships.
• A collaborative spirit that values teamwork with sales, product, engineering, and client teams.

Nice to have

• Familiarity with payment processes, including acquiring, foreign exchange, and payouts, which will enhance your ability to deliver tailored solutions.

Skills & tools

• Proficient in APIs, webhooks, and SDKs.
• Knowledgeable about payment infrastructure concepts, including acquiring, foreign exchange, payouts, and stablecoin remittances.
• Experienced in solution architecture and diagramming techniques.
• Skilled in technical documentation and proposal writing.
• Familiar with sandbox testing and integration planning methodologies.

Practical notes

• Xendit operates with acquiring, remittance, banking, Virtual Asset Service Provider (VASP), and lending licenses across seven markets in Southeast Asia, with ongoing expansion into Greater China and Latin America.
• Engage in high-visibility projects that provide direct exposure to global leadership, enhancing your professional profile.
• Benefit from a culture that promotes internal advancement and offers accelerated career growth opportunities within the organization.

About the company

Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially.