Senior Product Manager
Job description
About the role
This role owns the end-to-end merchant account journey, balancing rapid onboarding with strict KYC/AML compliance. It sets strategy and makes experience-and-compliance decisions with Risk, Fraud, and Compliance partners. Success is defined by onboarding activation and throughput while keeping the business licensed and trusted. The Senior Product Manager acts as the central orchestrator for the merchant lifecycle, ensuring that every touchpoint aligns with both user needs and regulatory boundaries. They translate complex compliance constraints into intuitive product experiences that enable business growth without compromising trust. This position requires a deep commitment to building systems where speed and safety are not trade-offs but coexisting realities. The hire will be measured by how effectively they enable the business to scale within a licensed and trusted framework.
Key facts
What you'll do
Design and own the end-to-end merchant account journey, defining requirements and prioritizing features that reduce time-to-value and lower drop-off across onboarding and activation flows.
Partner with Risk, Fraud, and Compliance to translate regulatory constraints into product decisions, ensuring that experience choices remain aligned with licensing requirements and trust outcomes.
Establish product success metrics for onboarding activation and throughput, setting hypotheses, running experiments, and iterating based on observed behavioral data.
Lead discovery with SMEs and enterprise customers to uncover pain points in account setup, verification, and ongoing operations, converting qualitative insights into prioritized product opportunities.
Collaborate with engineering and design to build product specs, acceptance criteria, and technical designs that are feasible, scalable, and compliant from the first sprint.
Analyze funnel and pipeline data to identify friction points, proposing product solutions that improve conversion, reduce manual intervention, and streamline the path to live operations.
Represent the merchant account product vision in cross-functional discussions, aligning stakeholders on roadmap direction and trade-offs between speed, compliance, and user experience.
Define and monitor core activation and compliance metrics, ensuring that product changes contribute to a healthy, licensed, and trusted ecosystem for both SMEs and enterprises.
Work closely with analytics and compliance teams to validate that product implementations meet regulatory expectations and support auditability and reporting needs.
Drive continuous improvement by refining onboarding flows, documentation, and tooling based on feedback from internal partners and external merchants.
Requirements
Candidates demonstrate activation impact by personally moving onboarding, activation, or early-lifecycle metrics, with numbers that show reduced time-to-value or lower drop-off.
Regulated-domain fluency is shown by shipping product in fintech, payments, banking, insurance, or comparable environments, understanding that design decisions can carry compliance consequences.
Seniority is measured by scope and impact rather than years, and most strong candidates have around 5+ years in-domain.
Direct KYC/AML or fraud/risk trade-off experience is brought by strong candidates.
Technical fluency in architecture, APIs, and data flows enables productive engineering discussions.
A Bachelor's degree serves as a baseline qualification for the role.
Experience owning product in payment infrastructure or financial compliance workflows is expected.
Ability to operate comfortably in a fast-moving, ambiguous environment where requirements evolve with regulatory and business needs.
Strong written and verbal communication skills are required to articulate trade-offs and lead cross-functional alignment.
Practical notes
Work is full-time based in Jakarta, with Indonesia work eligibility required.
Nice to have
Career growth
Product careers usually move from associate to product manager, then to senior, group, or director levels. Some people specialize in growth, platform, or enterprise products. Others move into general management. Success depends on shipped outcomes rather than shipped output. Product careers often reward generalists early and specialists later. Experience shipping measurable outcomes is the strongest signal for promotion.
About the company
Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially.