Account Manager

About the role

We are seeking a strategic Account Manager who will be instrumental in fostering growth for high-potential clients throughout Southeast Asia and Greater China. In this position, you will oversee a portfolio that includes international e-commerce brands and local technology firms, functioning as a proactive growth partner rather than merely a point of contact. This role demands a builder mentality, enabling you to assist our merchants in scaling their operations by leveraging our payment infrastructure.

Key facts

What you'll do

• Oversee the complete profit and loss (P&L) management for your designated accounts, focusing on driving revenue through upselling and cross-selling various products such as foreign exchange (FX), payouts, and pay-in solutions.
• Formulate and execute growth strategies spanning 12 to 18 months for key clients, while actively working to reduce churn rates.
• Maintain precise sales pipelines within Salesforce, ensuring that you consistently meet or exceed revenue goals.
• Cultivate relationships with C-level executives, including CEOs, CFOs, and technical leaders, to ensure alignment between our product offerings and their business goals.
• Facilitate Quarterly Business Reviews to showcase return on investment (ROI) and provide insights backed by data.
• Collaborate closely with internal teams, including product, engineering, legal, and compliance, to advocate for client requirements and influence regional strategy.
• Stay informed about regulatory changes and payment trends, positioning yourself as an expert in cross-border transactions between Southeast Asia, Hong Kong, and China.
• Identify opportunities for product enhancements based on client feedback and market demands, ensuring our offerings remain competitive.
• Drive initiatives that enhance customer satisfaction and retention, ensuring our clients see tangible value from our services.
• Participate in industry events and networking opportunities to represent Xendit and expand your professional network.
• Analyze market trends and competitor activities to inform strategic decisions and identify new business opportunities.

Requirements

• A minimum of 3 years of experience in B2B account management or strategic sales, particularly within the fintech, financial services, or payments industries.
• A proven track record of generating revenue growth within existing accounts.
• Professional proficiency in both English and Chinese, enabling effective communication with stakeholders across Thailand, Malaysia, and Greater China.
• Strong analytical capabilities, with the ability to utilize data to discern transaction patterns and identify potential business risks.
• Experience in managing global accounts is highly desirable.
• A comprehensive understanding of the cultural and business dynamics specific to the Thai or Malaysian markets.
• Demonstrated ability to navigate complex procurement processes and lengthy sales cycles with persistence and resilience.

Nice to have

• Familiarity with payment processing systems and financial technologies.
• Experience working in a startup or high-growth environment.
• Knowledge of regulatory frameworks affecting the fintech landscape in Southeast Asia.

Skills & tools

• Proficient in Salesforce for sales pipeline management.
• Expertise in B2B account management strategies.
• Background in financial services or fintech operations.
• Strong data analysis skills for informed decision-making.
• Understanding of cross-border payment strategies and challenges.

Practical notes

• You will have access to a comprehensive suite of licenses, including acquiring, remittance, banking, virtual asset service provider (VASP), and lending, to effectively support your clients.
• We emphasize internal promotions and offer high-visibility projects that provide direct access to global leadership, fostering your career growth within the organization.

Join us at Xendit, where you will play a vital role in shaping the future of payments across Southeast Asia and Greater China. If you are passionate about driving growth and building lasting relationships with clients, we would love to hear from you!

About the company

Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially.