Head of Global Communications

About the role

Xendit is on the lookout for a seasoned professional to spearhead the management and enhancement of the company's reputation among diverse audiences, including customers, regulators, employees, and the media. This role is centered around fostering trust through coherent and consistent messaging as Xendit expands its footprint across Southeast Asia, Greater China, and Latin America. You will be responsible for steering executive communications, navigating high-stakes scenarios, and ensuring that the company's narrative aligns with its ambitious goals in the payments infrastructure sector.

Key facts

What you'll do

• Develop and articulate the corporate narrative as Xendit ventures into new markets, ensuring it resonates with various stakeholders.
• Transform intricate fintech and payment solutions into engaging and easily understandable stories that appeal to a broad audience.
• Ensure message uniformity across different regions, communication channels, and stakeholder demographics to maintain a cohesive brand image.
• Create proactive reputation management strategies and prepare the organization for potential sensitive or high-profile challenges.
• Lead the response to crises and manage issues with a calm and informed approach, ensuring the company is well-prepared for any eventualities.
• Collaborate closely with senior executives to craft keynote speeches, thought leadership pieces, media interviews, customer presentations, and internal communications.
• Build and nurture long-lasting relationships with journalists in business, finance, and technology sectors across Asia and beyond.
• Enhance Xendit's visibility through strategic storytelling, executive profiles, success stories from customers, research insights, and participation in speaking engagements.
• Design and implement internal communication initiatives that effectively connect employees with the company's mission, strategic objectives, and performance metrics.
• Facilitate communications with customers, partners, regulatory bodies, government entities, and industry associations to ensure alignment and transparency.
• Work alongside the People and Talent Acquisition teams to bolster the employer brand and attract top-tier talent to the organization.

Requirements

• A minimum of 12 to 15 years of experience in corporate communications, public affairs, executive communications, or reputation management.
• Proven experience in developing communication strategies within high-growth technology firms, particularly in fintech, financial services, or enterprise software.
• Outstanding writing, storytelling, and editorial skills, with a keen sense of narrative development.
• A successful track record of advising senior leaders on strategic communication initiatives.
• Demonstrated capability to navigate complex, high-profile, or sensitive situations effectively.
• Extensive knowledge of media landscapes and communication practices throughout Asia.
• Experience working in diverse countries, cultures, and with various stakeholder groups.
• Strong business acumen with the ability to simplify complex concepts into clear and engaging narratives.

Nice to have

• Experience in fintech, payments, banking, SaaS, or digital infrastructure sectors.
• Established connections with prominent business, technology, and financial media outlets.
• Background in building and scaling communications teams within rapidly growing organizations.

Skills & tools

• Expertise in corporate and executive communications.
• Proficiency in crisis communications and issue management strategies.
• Strong media relations skills across Asian and global markets.
• Competence in internal communications and fostering employee engagement.
• Experience in stakeholder engagement with regulators, partners, and government agencies.
• Skills in employer branding and talent-focused communications.
• Ability in strategic storytelling and narrative formulation.

Practical notes

This position is based in Singapore, offering a full-time engagement with a competitive salary that reflects the experience and expertise of the candidate. Xendit is committed to fostering a diverse and inclusive workplace and encourages applications from individuals of all backgrounds. Visa sponsorship may be available for the right candidate, ensuring that the best talent can contribute to the company's mission of transforming the payments landscape. If you are a strategic thinker with a passion for communication and a desire to make a significant impact in a fast-paced environment, we invite you to apply for this .

About the company

Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially.