Content Marketing Manager

About the role

You translate business goals into structured content that supports evidence-based decision making, guiding stakeholders from risk assessments toward clear resolution. You own the end-to-end workflow of turning complex information into coherent narratives that clarify root causes, enable effective closure, and highlight opportunities to improve systems. You collaborate with partners across the organization, communicate findings in accessible formats, and maintain rigorous standards for accuracy, clarity, and consistency in every deliverable. You design closure-focused documents and communication artifacts that track how issues are resolved and how learnings are integrated into practice. You develop materials that highlight opportunities to improve systems, using workflows and data patterns to guide actionable recommendations for stakeholders. You coordinate with partners to gather inputs, validate assumptions, and ensure content reflects current policies, constraints, and operational realities without deviation. You uphold high ethical standards in content creation, avoiding misleading claims and ensuring transparency in how information is presented to diverse audiences.

Key facts

What you'll do

• Conduct evidence reviews and organize findings into clear narratives that support risk assessments and help teams understand underlying factors contributing to outcomes.
• Translate root cause analysis into structured content that explains contributing elements and informs decision pathways for stakeholders at all levels.
• Design closure-focused documents and communication artifacts that track how issues are resolved and how learnings are integrated into future practices.
• Develop materials that highlight opportunities to improve systems, using workflows and data patterns to guide recommendations that drive measurable improvements.
• Coordinate with partners to gather inputs, validate assumptions, and ensure content reflects current policies, constraints, and operational realities accurately.
• Produce clear, concise communications for internal and external audiences, adjusting tone, format, and depth to match the intended reader and specific use case requirements.
• Maintain consistent documentation practices, ensuring every piece of content is traceable, up to date, and aligned with organizational standards for quality and compliance.
• Support ongoing refinement of processes by documenting what works, what does not, and how changes affect outcomes over time through systematic analysis.
• Contribute to a remote-first culture by collaborating effectively across distributed teams using shared tools, structured workflows, and asynchronous communication norms.
• Uphold high ethical standards in content creation, avoiding misleading claims and ensuring transparency in how information is presented to maintain trust.
• Synthesize complex data sets and research findings into accessible formats that enable non-technical stakeholders to engage with evidence confidently.
• Facilitate workshops and documentation sessions that clarify scope, align objectives, and ensure content strategies support organizational priorities effectively.
• Evaluate content performance using feedback loops and outcome measures to identify improvements and iterate on communication approaches.
• Act as a bridge between technical teams and executive audiences by converting specialized terminology into actionable insights without losing critical nuance.
• Maintain a living repository of templates, guidelines, and examples that support consistent messaging and accelerate content production for recurring needs.

Requirements

• You must be able to work in the United States on a full-time basis, with the role performed remotely in most states within the US, subject to specific exclusions regarding jurisdiction and operational needs.
• You must not require sponsorship for immigration or work authorization in any jurisdiction where the role is performed, ensuring compliance with local regulations.
• You must be available to perform the core responsibilities of this position on-site at our office hubs in Los Angeles, Chicago, and New York when participation is necessary for learning, development, events, or in-person collaboration that cannot be replicated remotely.
• You must have access to and be proficient in using computing equipment and reliable internet connectivity to perform remote duties without disruption to workflow or communication.
• You must comply with organizational policies regarding confidential information, data handling, and professional communication to protect sensitive materials and stakeholder trust.
• You must be fluent in written and verbal communication in the primary language used across the organization to ensure clarity and precision in all deliverables.
• You must be able to manage multiple responsibilities and shifting priorities while maintaining attention to detail and accuracy in fast-paced environments with competing demands.
• You must be comfortable working independently and as part of a distributed team with limited direct supervision, demonstrating initiative and ownership in all assignments.
• You must have a demonstrated ability to work within structured frameworks for evidence review, analysis, and documentation to ensure consistency and reliability in outputs.
• You must be willing to engage in continuous learning related to content strategies, system improvements, and evolving organizational priorities to remain effective in the role.
• You must be able to interpret data patterns and workflow diagrams to inform content decisions that align with operational realities and strategic objectives.
• You must demonstrate strong judgment in determining when to escalate issues, clarify requirements, or adjust approaches based on feedback and changing conditions.
• You must be prepared to participate in on-site activities at designated office locations across multiple time zones, balancing remote efficiency with in-person collaboration requirements.
• You must adhere to deadlines and deliverables as defined in project plans, ensuring that content supports timely decision-making and implementation.

Nice to have

• There are no specific preferred qualifications or environmental preferences listed at this time, allowing the organization to focus on core role execution without unnecessary constraints.

Practical notes

• This role may be performed remotely in most states within the United States, with some exclusions based on operational, legal, or regulatory considerations that may affect eligibility.
• You will have access to office hubs in Los Angeles, Chicago, and New York for in-person learning, development, events, and collaboration when needed to achieve objectives that benefit from physical presence.
• This position is not eligible for immigration sponsorship, requiring candidates to already possess the necessary work authorization in their location of performance.
• Short Term Disability insurance and additional voluntary insurance are provided as part of the total rewards package to support financial well-being and security.
• Annual Class Pass credits and other benefits are included to support professional development, wellness, and lifestyle needs across diverse employee preferences.
• Additional benefits include Unlimited PTO, an extended holiday break during winter, flexible schedules, paid parental leave, 401(k) matching, and sponsored life insurance to provide comprehensive support for employees and their families.