Wavemaker - Client Ops Specialist

About the role

Client Operations Specialists organise and safeguard the execution of media campaigns. They coordinate operational follow-up so that media campaigns run efficiently from briefing to reporting.

Customer success teams keep customers happy after the sale. They onboard new accounts, answer questions, and help users get value from a product. They watch usage signals and step in before customers churn. The role mixes support, training, and account management. Customer success teams are measured on retention, usage, and customer satisfaction. Most companies provide structured onboarding so new team members learn the product deeply first.

Key facts

What you'll do

This work ensures day-to-day execution stays on track for leading brands.

The translation keeps projects aligned with initial requirements.

Elements are tracked to uphold schedules and precision.

Stakeholders access consistent information and timely answers for their needs.

Following these elements maintains reliability and professional service standards.

Collaboration across these roles supports shared operational goals.

Potential bottlenecks are identified early, risks are flagged proactively and issues are solved before they affect campaign delivery. Teams resolve problems to protect timelines and client expectations.

Working methods, templates, tools and operational processes improve through ongoing contribution. Enhancements strengthen how the team manages campaigns and meets objectives.

Requirements

Candidates come from the start of their career or bring first experience in media, marketing, advertising, project coordination, administration or client operations. Backgrounds in these areas prepare candidates for structured execution.

Structure, accuracy and comfort with deadlines, budgets and detailed information define essential working habits. Professionals manage multiple details while maintaining high quality.

Coordination with different stakeholders keeps everyone aligned across teams and accounts. Collaboration ensures information flows clearly between client teams and partners.

Clear professional communication in English and Dutch or French supports daily operations. Knowledge of both Dutch and French acts as a strong advantage in cross-functional work.

Proactivity, a solution-oriented mindset and the willingness to ask questions or flag issues drive problem resolution. This approach protects campaigns and client trust.

Comfort with numbers, planning tools and administrative systems allows efficient handling of campaign data. Skills in these areas support accurate tracking and reporting.

Thriving in a dynamic environment where priorities shift and teamwork is essential suits adaptable professionals. Flexibility helps navigate changing demands while maintaining service quality.

Interest in the media industry and motivation to learn how campaigns are planned, bought, activated and reported fuels professional growth. Curiosity about media operations builds long-term capability.

Practical notes

The role operates within an office in Brussels that remains accessible near public transport. Openness, optimism, ownership and continuous improvement define team values.

Typical interview steps

Customer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.

Good to know

Media operations coordinate planning, buying, activation and reporting for campaigns. Digital tools and data platforms support measurement and personalisation at scale. Cross functional collaboration between client teams, media specialists and finance partners keeps workflows efficient.

Career growth

Customer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels. Success careers reward product depth and relationship skills equally. Many leaders in this function started in support or account management.