Social Manager, GOC

About the role

The manager builds and maintains relationships with counterparts in WPP Media regional teams and leads the escalation of complex challenges. Success in this role requires line management of 2-5 direct reports and consistent, high-quality delivery of paid social work. You will act as the central owner for social media escalations, ensuring that no issue falls through the cracks and that resolution paths are transparent. You will translate strategic media goals into actionable steps for regional teams while maintaining a sharp focus on data integrity. The role demands a disciplined approach to communication, where written updates become the backbone of decision tracking. You will foster a culture where proactive feedback and early problem-solving are the default behaviors. Your work will directly influence how campaigns perform across key markets in Europe, the U.S., and Asia. Ultimately, you will ensure that WPP Media's social operations run smoothly, efficiently, and at a standard the client expects.

Key facts

What you'll do

Escalate and resolve complex social media challenges promptly through a clearly defined ownership path.

Deliver consistent, high-quality paid social media work that meets client expectations and strategic objectives.

Provide timely, actionable feedback to direct reports that supports their improvement, development, and measurable progress.

Maintain up-to-date awareness and recognition of high performance among regional counterparts in Europe, the U.S., and Asia.

Leverage advanced Excel capabilities to build accurate reports and support data-driven decision-making.

Manage line responsibilities for 2-5 direct reports, including guidance, performance tracking, and professional development.

Act as the primary liaison between WPP Media regional teams and external stakeholders for social media initiatives.

Ensure all paid social activities align with strategic goals and are communicated clearly across time zones and cultures.

Promote a culture where team members document their work and decisions to make collaboration easy to review and build upon.

Champion written communication practices that clarify priorities, track decisions, and reduce ambiguity.

Identify opportunities to streamline processes and improve the efficiency of social media workflows.

Support the implementation of best practices that strengthen the quality and reliability of media operations.

Encourage team members to take ownership of outcomes and see challenging assignments through to completion.

Facilitate regular knowledge sharing that highlights wins and lessons learned across global teams.

Requirements

A bachelor's degree is required for this position.

Advanced English level (B2-C2) is required for effective communication across global teams.

At least 3 years' experience managing paid social campaigns is mandatory for this role.

At least 1 year of previous leadership experience is mandatory to guide direct reports effectively.

For Colombia, only candidates residing in Colombia with a valid work permit may apply.

Remote work contracts do not allow employment or relocation abroad under any circumstances.

Advanced Excel skills are required to ensure reporting accuracy and support strategic decisions.

The role demands consistent high-quality delivery and strong time management within hybrid or remote settings.

Practical notes

The role is based in Colombia under Remote or Hybrid arrangements, with work performed within Colombian territory.

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

The role focuses on media operations within a global team using data-driven platforms.

Collaboration across cultures and time zones is central to success in this position.

Proficiency in advanced Excel supports reporting accuracy and decision making.

Employee growth is supported through internal learning platforms and certifications.

The position emphasizes creativity, trust, and balanced experiences for people and clients.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.

About the company

At WPP Media, teams work with clients to shape media across channels in a world reshaped by AI. The company builds strategies that place media at the center of products and services.

People here test formats, measure outcomes, and connect audiences to brands through intelligent growth. Roles suit analysts, strategists, and media planners who want to learn and deliver practical results.