7 CARD - CX End User Assistant

About the role

This role is a Customer Experience Assistant focused on supporting the Business Transformation team in Bucharest. You will own the front line of user interactions, ensuring every conversation demonstrates care, speed, and quality. This position is designed for someone with some CX background who wants to grow within a fast-paced, global environment. You will directly contribute to shaping user perceptions and driving satisfaction across our platform. Your daily work will influence how millions of employees experience workplace wellbeing. This is your opportunity to build a career while making a meaningful impact on global wellbeing.

Key facts

What you'll do

Handle user requests by managing incoming emails and chat messages, delivering clear and effective solutions in a timely manner.

Act as the voice of the company by maintaining a positive and seamless customer journey for users across digital channels.

Achieve daily operational targets by meeting SLAs while sustaining high CSAT scores through consistent quality interactions.

Identify recurring problems and report insights to leadership to support process improvements and tool optimization.

Leverage digital tools, chat platforms, and CRM systems to navigate user data and provide accurate information efficiently.

Demonstrate resilience when managing high-volume requests, staying calm under pressure and maintaining professionalism.

Pay attention to detail to ensure accuracy in user records, ticket statuses, and follow-up actions.

Approach every interaction with a "can-do" attitude, showing genuine passion for helping people and solving their problems.

Inspire and empower colleagues by living the mission, bringing wellbeing to the forefront of work, and fostering a supportive environment.

Champion work-life wellness by encouraging colleagues to take time off and prioritize their own health and balance.

Contribute to a culture of care by collaborating with global team members to share best practices and improve the user experience.

Support the company's mission to make every company a wellness company through daily actions that reflect care and responsibility.

Requirements

You must be based in Bucharest and able to work from the office as required by the role.

You must have previous experience in Customer Experience, customer support, or other service-oriented roles.

Fluent English speaking and writing is mandatory to interact with our global team and users effectively.

You must possess strong written communication skills to convey information clearly and empathetically in every interaction.

You must be comfortable using digital tools, chat platforms, and CRM systems to perform your duties efficiently.

You must demonstrate resilience when handling high-volume requests without compromising quality or accuracy.

You must show strong attention to detail to avoid errors and maintain consistency in user communications.

You must have a "can-do" attitude and a passion for helping people, with a genuine desire to make a positive impact.

Prior experience in CX or customer support is a mandatory requirement for this position.

Fluency in English is a non-negotiable requirement for this role.

Nice to have

There are no preferred items listed beyond the mandatory requirements and expectations outlined in the source.

Practical notes

This is a permanent, full-time position based in Bucharest, Romania.

The role may involve hybrid or remote work options, with the specific model to be discussed with the recruiter and hiring manager.

You are encouraged to apply even if you do not meet every criterion, as long as you demonstrate the core requirements.

The position requires adherence to strict SLA and quality standards for all user interactions.

Collaboration with a globally distributed team is essential, so responsiveness and communication skills are critical.

This role is part of a larger mission to transform workplace wellbeing on a global scale.