IT Support Internship

About the role

WebFX is actively seeking a dedicated intern to become a foundational member of our internal IT Support team. This opportunity is tailored specifically for a current college student or a recent graduate who has upheld a strong academic record and is seriously considering a long-term career in the information technology sector. The selected candidate will immerse themselves in a professional environment, receiving structured training and clear guidance to develop essential technical competencies. This role removes the barrier of prior professional experience, focusing instead on a willingness to learn and adhere to high standards. You will be responsible for maintaining the technological health of our offices, ensuring that systems run smoothly to support our creative teams. Success in this position means becoming a reliable point of contact for colleagues experiencing technical issues. You will translate technical jargon into clear, actionable steps for non-technical users. Ultimately, this internship provides a structured pathway to launch a successful career in IT by building real-world proficiency under expert supervision.

Key facts

What you'll do

• Monitor the status of all office technology to ensure optimal performance and minimal downtime.
• Execute the full process for support tickets, from initial logging through final resolution and documentation.
• Configure and deploy new hardware, including computers, monitors, and associated peripherals for incoming team members.
• Diagnose and repair faults in Windows and Mac operating systems using advanced troubleshooting methodologies.
• Manage the complete user lifecycle, including creating, modifying, and deactivating accounts within our directory services.
• Install, test, and configure software applications to meet the specific needs of various agency departments.
• Maintain an inventory of all hardware assets and track warranty and replacement cycles for critical equipment.
• Serve as the primary liaison between end-users and the internal technical support framework.
• Perform standard network diagnostics to identify connectivity issues and coordinate with vendors when necessary.
• Implement security protocols, including the installation of updates and the management of antivirus software definitions.
• Preserve the cleanliness and organization of the IT environment, ensuring cables are managed and workspaces are efficient.
• Support the onboarding of new personnel by handling the technical aspects of their initial setup and training.
• Generate detailed reports on common issues to identify trends and propose preventative solutions to management.
• Collaborate with external technology partners to resolve complex issues that exceed internal capabilities.

Requirements

• You are currently enrolled in or have recently graduated from an accredited college or university, regardless of your major field of study.
• You must maintain a minimum cumulative Grade Point Average of 3.4 throughout your academic career.
• You possess prior customer service experience, demonstrating your ability to assist the public or internal stakeholders effectively.
• You exhibit exceptional written communication skills, ensuring clarity and professionalism in all email correspondence.
• You demonstrate strong verbal communication abilities, allowing you to explain technical concepts to diverse audiences.
• You have a comprehensive understanding of the Microsoft Windows operating system, including file structures and system settings.
• You are equally proficient in navigating and troubleshooting Apple macOS systems in a business context.
• You are familiar with standard business office technologies, such as multi-function printers, scanners, and video conferencing equipment.
• You have a foundational knowledge of IT Help Desk procedures, which may have been acquired through academic projects or part-time employment.
• You maintain a professional demeanor, showing reliability and self-motivation in a fast-paced office environment.
• You take pride in the quality of your work, understanding that attention to detail directly impacts organizational efficiency.
• You possess a sense of urgency, ensuring that critical technical issues are resolved promptly to maintain productivity.
• You are proactive in identifying potential problems before they escalate into major failures.
• You are committed to continuous learning, actively seeking out new technologies and methods to improve your skill set.
• You apply analytical thinking to problems, utilizing data and logical steps to determine root causes.
• You approach challenges with creativity, developing innovative solutions that align with best practices.

Nice to have

• Familiarity with modern remote monitoring and management tools used in IT support environments.
• Basic understanding of TCP/IP networking concepts, including IP addressing and DNS resolution.

Practical notes

This is an in-person internship located at our riverside campus in Harrisburg, Pennsylvania. The schedule is flexible, and we will collaborate with the intern to establish a timetable that suits both parties. Office attire is casual, allowing interns to wear jeans on a daily basis. Compensation is offered at an hourly rate of $17 to $18.