Outreach Specialist

About the role

Waymark is dedicated to enhancing the delivery of Medicaid healthcare by linking patients with vital resources through a blend of technology and compassionate support. In the position of Outreach Specialist, you will act as the key liaison for both patients and healthcare providers, fostering trust and facilitating care coordination within local communities.

Key facts

What you'll do

• Initiate contact with patients through various channels such as phone calls, SMS, video conferencing, or face-to-face meetings to connect them with necessary healthcare resources.
• Establish and nurture relationships with patients to enhance their engagement and trust in the healthcare process.
• Evaluate patient data sourced from Electronic Health Records to prioritize care needs and monitor preventive health measures effectively.
• Maintain clear and professional communication with primary care physicians regarding updates on patient status and care plans.
• Ensure comprehensive documentation of all patient interactions to maintain accurate records.
• Actively participate in weekly meetings with the care team to discuss and coordinate support strategies for patients.
• Collaborate with internal teams to refine operational workflows and enhance overall efficiency.
• Assist in the development of outreach strategies to engage underserved populations within the community.
• Provide feedback on patient experiences to help improve service delivery and patient satisfaction.
• Stay informed about community resources and services that can benefit patients.
• Conduct follow-up communications with patients to ensure they are receiving the necessary support and care.
• Engage in continuous learning and professional development to stay updated on best practices in patient outreach and care coordination.

Requirements

• Prior experience in customer service or sales roles.
• A professional background in healthcare delivery, particularly in communicating with medical professionals.
• Familiarity and proficiency with Electronic Health Records systems.
• Excellent verbal and written communication skills, with the ability to adapt messages for different audiences, including both healthcare providers and patients.
• Strong organizational skills with the ability to work independently and manage time effectively.
• Proficiency in Google Workspace applications.
• Must be a resident of the Greater Hampton Roads area.
• Access to a personal vehicle for travel within the Greater Richmond or Hampton Roads regions.
• Willingness to participate in a mandatory three-week paid virtual training program during the onboarding process.

Nice to have

• Experience in patient outreach, care coordination, or operations within outpatient clinics.
• Multilingual abilities to better serve diverse patient populations.
• Knowledge of managed care systems or health insurance processes.
• Understanding of the Medicaid demographic and familiarity with the Richmond or Hampton Roads communities.
• Previous experience working with underserved populations or in community health initiatives.

Skills & tools

• Proficient in using Electronic Health Records for patient data management.
• Familiar with Google Workspace for documentation and communication.
• Strong skills in patient communication and engagement strategies.
• Capable of conducting data analysis to inform care priorities and outreach efforts.

Practical notes

• Benefits offered include comprehensive medical, dental, and vision insurance, along with a 401(k) plan that includes company contributions and life insurance.
• Employees receive 20 vacation days and 11 paid holidays annually.
• Parental leave policies provide 16 weeks for birthing parents and 8 weeks for non-birthing parents.
• Compensation package includes stock options, a performance-based incentive program, a home office stipend for the first year, a professional development allowance, and commuter benefits.
• Employment is contingent upon a background check, which includes verification of employment history and educational qualifications.

This role offers a unique opportunity to make a meaningful impact in the healthcare sector by supporting patients in navigating their care needs while working collaboratively with a dedicated team of professionals. If you are passionate about improving healthcare delivery and have the skills to connect with patients and providers alike, we encourage you to apply for the Outreach Specialist position at Waymark.