Outreach Specialist/Care Coordinator, Manager

About the role

You will own the full lifecycle of outreach and care coordination activities within your assigned market, directly supervising a team of care coordinators while also performing hands-on coordinator duties. You will design and implement outreach strategies that remove barriers and connect patients in Medicaid programs to the right services at the right time. You will model behaviors that reflect Waymark's values by collaborating with multidisciplinary clinical teams, including social workers, pharmacists, and community health workers. You will use data dashboards to monitor performance, identify gaps, and coach your team to exceed individual and collective goals. You will shape the employee experience by influencing recruitment, hiring, training, and mentorship practices for care coordinators across the organization. You will build and maintain trusted relationships with primary care providers and community partners to align services and streamline referrals. You will ensure compliance with workflows and standards while continuously experimenting to improve processes and outcomes for patients. You will advocate for resources and support that enable your team to thrive and scale care delivery effectively.

Key facts

What you'll do

Coordinate daily outreach and care coordination activities for assigned patients while supervising a team of care coordinators in the market.

Participate actively in day-to-day tasks such as patient outreach, care coordination, and provider communication, serving as a role model and contributing to project deliverables.

Lead, coach, and mentor care coordinators to ensure competency, adherence to workflows, and consistent high-quality patient interactions.

Collaborate with local leads and multidisciplinary team members, including licensed clinical social workers, pharmacists, and community health workers, to execute cross-team workflows and projects.

Review data dashboards to track care coordinator performance against goals and identify strengths and opportunities for improvement.

Partner with the Operations and Learning & Development teams on hiring, training, deploying, and supporting local care coordinators.

Develop and maintain partnerships with primary care providers through in-person or virtual meetings and consistent communication.

Build and strengthen community partnerships by attending or helping organize local events to connect with residents and service providers.

Maintain current knowledge of programs, resources, and benefits available to community members that may enhance their healthcare access and outcomes.

Support the implementation of new tools and systems designed to streamline care coordination and improve patient experiences.

Document processes, outcomes, and lessons learned to inform best practices and continuous improvement initiatives.

Proactively identify barriers to care and work with internal stakeholders to develop solutions that improve patient pathways.

Communicate regularly with leadership to provide updates on performance, challenges, and opportunities in the market.

Demonstrate flexibility to perform both individual contributor tasks and team leadership responsibilities as business needs evolve.

Contribute to the design and refinement of the care coordinator experience, including training materials, workflows, and career pathways.

Requirements

Demonstrate experience working directly with Medicaid populations or in a healthcare outreach role supporting vulnerable communities.

Show a proven track record of coordinating care or case management in a community-based or clinical setting.

Possess strong written and verbal communication skills to engage with patients, providers, and cross-functional partners.

Exhibit comfort using data tools and dashboards to monitor performance and guide decision-making.

Display cultural humility and the ability to work respectfully with diverse populations and stakeholders.

Have experience collaborating with multidisciplinary teams in a healthcare or social services environment.

Demonstrate the ability to manage multiple priorities and tasks in a fast-paced, mission-driven environment.

Commit to adhering to all compliance requirements, workflows, and standards governing care coordination activities.

Nice to have

Experience designing or implementing training programs for care coordinators or community health workers.

Background in quality improvement or using data to drive program decisions.

Familiarity with Medicaid managed care models and community resource navigation.

Experience with technology platforms used for outreach, scheduling, or care coordination.

History of building partnerships with community-based organizations or public health entities.

Practical notes

This role is based in the Greater Chicago, Illinois area and requires in-person presence as needed for meetings and events.

Travel may be required within the market to meet providers, partners, and community members.

Candidates must be eligible to work in the United States without sponsorship for this position.