Behavioral Health Case Manager

About the role

At Vynca, we are deeply committed to transforming care for individuals with complex needs, and this role places you at the heart of that mission. You will own the complete care journey for assigned members, acting as their primary point of contact while orchestrating a seamless team of providers. Your work will be guided by the core values of Excellence, Compassion, Curiosity, and Integrity, ensuring every interaction reflects our close-knit community's standards. You will directly contribute to our mission of providing comprehensive care that delivers more quality days at home for those we serve. This position offers the opportunity to make a profound, daily difference in the lives of vulnerable individuals navigating some of their most challenging circumstances. You will advocate fiercely for member empowerment, wellness, and recovery while maintaining strict adherence to clinical and compliance standards. Joining this transformative movement means partnering with a passionate team dedicated to caring for each other and the communities we touch.

Key facts

What you'll do

• Assess member needs comprehensively across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports.
• Oversees the development, implementation, and evaluation of client care plans and goal settings using SMART frameworks to ensure measurable progress.
• Offer services flexibly where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services to meet individual needs.
• Connect clients to essential social services, community resources, and other supports that address social determinants of health and holistic well-being.
• Advocate on behalf of the client with healthcare professionals, including primary care physicians, specialists, pharmacists, and social services providers to ensure care alignment.
• Utilize evidence-based practices consistently, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles to guide interventions and support.
• Conduct proactive outreach and engagement activities to facilitate linkage to the ECM program and meticulously log all activities in the Client Relationship Management (CRM) system for accurate tracking.
• Evaluate client progress on an ongoing basis and update care plans and SMART goals to reflect changing needs and circumstances.
• Provide mental health promotion and psychoeducation to members and their families to build resilience and support networks.
• Arrange necessary transportation services, such as ACCESS programs, to ensure reliable and timely access to care.
• Complete all required documentation, including outcome measures, within the strict timeframes established by individual care plans and regulatory requirements.
• Maintain up-to-date, accurate, and confidential patient health records in the Electronic Medical Record (EMR) system and any other relevant business systems.
• Complete monthly reporting with precision to ensure full program compliance, regulatory standards, and internal quality assurance.
• Attend all mandatory training sessions and professional development opportunities as assigned to maintain competency and certification.

Requirements

• Willing and able to work a consistent schedule Monday through Friday from 8:30 am to 5:00 pm Pacific Time, with the understanding that occasional evenings and weekends may be required.
• Possess an active, unrestricted Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC) license specific to the state of California.
• Bring a minimum of 1 year of professional experience in a care manager, care navigator, or community health worker role, specifically focused on supporting vulnerable populations.
• Demonstrate a solid working knowledge of government and community-based resources related to social determinants of health, including housing, food security, and transportation.
• Exhibit excellent oral and written communication skills to effectively interact with members, families, and multidisciplinary professional teams.
• Possess positive interpersonal skills that foster trust, respect, and collaboration with diverse individuals and communities.
• Must have general computer proficiency and a working knowledge of Google Workspace, Microsoft Office Suite, and standard internet navigation for daily tasks.
• Bilingual capability in English and Spanish is highly preferred to ensure effective communication and rapport with a broader member population.

Practical notes

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive environment for all employees.