Behavioral Health Case Manager

About the role

At Vynca, the Behavioral Health Case Manager plays a central role in delivering our mission to provide comprehensive care for more quality days at home. You will own the end-to-end management of complex member needs, acting as the primary point of contact for individuals and their support systems. Guided by our core values of Excellence, Compassion, Curiosity, and Integrity, you will forge paths of success through genuine connection and expert navigation of care. This role offers the opportunity to contribute to a profound difference in people's lives every single day within a close-knit community. You will partner with interdisciplinary teams to ensure alignment on care goals, empowering members to achieve wellness, recovery, and resilience. Join us in this transformative movement where your expertise directly facilitates access to appropriate services and maximizes member benefit.

Key facts

What you'll do

• Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports.
• Oversee the development of client care plans and the establishment of measurable goal settings in collaboration with the individual and their support network.
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connect clients to other essential social services and community supports that address their holistic needs.
• Advocate on behalf of the client with health care professionals, including primary care providers and specialists, to ensure coordinated and effective treatment.
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles to guide interventions and build trust.
• Conduct outreach and engagement activities to facilitate linkage to the ECM program and meticulously log all activities in the Client Relationship Management (CRM) system.
• Evaluate client progress on an ongoing basis and update SMART goals to reflect changes in needs and achievements.
• Provide mental health promotion and psychoeducation to empower members and their families.
• Arrange transportation services, such as ACCESS, to ensure reliable and timely access to care.
• Complete all required documentation, including outcome measures, within the strict timeframes established by individual care plans and regulatory standards.
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other relevant business systems to ensure accuracy and compliance.
• Complete monthly reporting to ensure full program compliance and support continuous quality improvement.
• Attend all assigned training sessions to maintain certification and stay current with best practices.

Requirements

• Possess an active, unrestricted ACSW, LCSW, LMFT, or LPCC license in California, which is mandatory for practice.
• Hold at least 1+ year of professional experience as a care manager, care navigator, or community health worker supporting vulnerable populations, with 2 or more years being preferred.
• Demonstrate a willingness and ability to work a schedule of Monday-Friday from 8:30am to 5:00pm, with flexibility for both in-the-field and remote work.
• Show willingness and ability to work additional hours, including potential evenings and weekends, to meet the demands of the role and client needs.
• Maintain a current and working knowledge of government and community resources related to social determinants of health to effectively connect clients with support.
• Exhibit excellent oral and written communication skills to interact effectively with clients, families, and professional partners.
• Demonstrate positive interpersonal skills to build rapport and trust with diverse individuals and communities.
• Possess a valid driver's license and have reliable transportation to travel throughout the assigned territory.
• Have general computer proficiency and a working knowledge of Google Workspace, MS Office, and standard internet navigation.
• Be bilingual in English and Spanish, a qualification that is highly preferred for effective client engagement.

Practical notes

This is a hybrid position that requires traveling throughout the Los Angeles County area up to 5 days per week. Candidates wishing to be considered must reside within 20-miles of the assigned territory due to frequency of travel.

This is a critical role and we're looking to fill it as soon as possible.

The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.