Clinical Lead Care Manager

About the role

Vynca invites you to join a dynamic journey focused on transforming care for individuals with complex needs, where your role will be deeply impactful and purpose-driven. As the Clinical Lead Care Manager, you own the end-to-end management of client cases, acting as the primary point of contact for individuals with complex needs and ensuring seamless alignment among all their providers, including doctors, specialists, pharmacists, and social services. You will leverage your expertise to coordinate health care benefits, navigate complex systems, and facilitate timely, cost-effective access to care while adhering to evidence-based practices that honor dignity and compassion. This position empowers you to foster resilience, independence, and empowerment for members and their families, directly contributing to Vynca's mission of providing comprehensive care for more quality days at home. You will play a critical role in promoting wellness and recovery by building trusted relationships, advocating relentlessly for client needs, and guiding the care team toward shared goals. This is a hybrid role that requires consistent travel across Sacramento County, embedding you within the community to deliver services where they are most needed. If you are passionate about making a profound difference every day and thriving in a close-knit, values-driven environment, this role is your opportunity to shape meaningful change.

Key facts

What you'll do

Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports.

Oversees the development of the client care plans and goal settings, ensuring they are measurable, person-centered, and aligned with best practices.

Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services to meet individuals where they are most comfortable.

Connect clients to other social services and supports that are needed, creating a robust network of community resources that address social determinants of health.

Advocate on behalf of the client with health care professionals, such as primary care physicians and specialists, to ensure coordinated and effective care delivery.

Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, to guide interventions and support sustainable outcomes.

Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity accurately in the Client Relationship Management (CRM) system for accountability and tracking.

Evaluate client's progress on an ongoing basis and update SMART goals to reflect changes in needs, preferences, and treatment responses.

Provide mental health promotion through psychoeducation, skill-building, and supportive counseling to enhance emotional well-being and coping capacity.

Arrange transportation (e.g., ACCESS) to ensure members can attend appointments and access services reliably and safely.

Complete all documentation, including outcome measures within the timeframes established by the individual care plans to meet regulatory and quality standards.

Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems to ensure accuracy, security, and continuity of care.

Complete monthly reporting to ensure program compliance, identify trends, and support continuous quality improvement initiatives.

Attend training as assigned to stay current on clinical guidelines, regulatory changes, and best practices in care management.

Requirements

You must hold an active California license as an ACSW, LPCC, LCSW, or LMFT, demonstrating your qualification to practice at the clinical level in complex care settings.

You bring 1 or more years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations, with a preference for those who have 2 or more years of relevant experience.

You are willing and able to work Monday through Friday from 8:30am to 5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends to meet client needs.

You possess working knowledge of government and community resources related to social determinants of health, enabling you to connect clients with essential supports.

You demonstrate excellent oral and written communication skills, allowing you to convey complex information clearly and empathetically to diverse stakeholders.

You exhibit positive interpersonal skills required to build trust, manage conflicts, and collaborate effectively with clients, families, and professionals.

You maintain a clean driving record, hold a valid driver's license, and have reliable transportation to ensure consistent and timely client visits across Sacramento County.

You have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet to navigate electronic systems and communicate efficiently.

Nice to have

Bilingual proficiency in English and Spanish is preferred, enhancing your ability to engage with diverse communities and provide culturally responsive care.

Practical notes

This role operates under a hybrid schedule that combines in-person and remote work, requiring travel throughout Sacramento County up to 5 days per week.

Candidates must reside within 25 miles of the assigned territory due to the frequency of travel and the need for timely client response.

The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks to ensure alignment with Vynca's standards.

Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be granted.

Compensation is not specified in this job posting.

Deadline and logistics

You are encouraged to apply promptly to ensure full consideration, and specific timing for interviews and start dates will be communicated during the selection process.

This position is essential to Vynca's care delivery network, and your commitment to excellence, compassion, curiosity, and integrity will help us fulfill our mission every day. By joining Vynca now, you can also take advantage of the $2,500 sign-on bonus when you sign your offer by September 7, 2026, with payments issued in installments. We are happy to provide full details about this bonus upon request.

Travel is an integral part of this role, and your willingness to move throughout Sacramento County will directly impact your ability to succeed and support members in their communities.

Your active California licensure and documented experience with vulnerable populations will be verified as part of our thorough review process.

Participation in ongoing training and compliance activities is expected to maintain the highest standards of care and regulatory adherence.

This hybrid role provides flexibility while ensuring that you are present where clients need you most, balancing remote coordination with in-person visits to optimize care outcomes.

Your contributions will be measured not only by clinical expertise but also by your ability to empower members, promote recovery, and uphold the core values that define Vynca.

If you are ready to step into a leadership position that blends autonomy, responsibility, and meaningful impact, we encourage you to apply today and become part of a team committed to transforming care one person at a time.