Senior Channel Manager
Job description
About the role
This Senior Channel Manager role focuses on expanding partner-driven sales for Vonage's cloud communications portfolio. You will manage key partner relationships and enable joint sales efforts across a large region. The position supports growth in contact center and unified communications markets through indirect channels.
Most organizations organize this kind of work into small teams with a clear owner for each project. People are expected to set priorities, share progress, and ask for help early. Written communication matters because decisions are often recorded and revisited. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.
Key facts
What you'll do
Partner relationships are coordinated across customers, partners, and internal teams to ensure timely delivery of Vonage solutions aligned with customer needs.
Sales and channel marketing campaigns and events are driven and managed to advance regional growth targets.
Existing customer accounts are expanded through cross-selling and up-selling based on analyzed business needs.
Opportunities are closed and supported through sales training, field sales assistance, and structured post-sale customer follow-up.
New agent partners, including value-added resellers, MSPs, and telco agents, are enlisted for Vonage through cold calling, networking, referrals, and telemarketing.
The indirect sales process is owned from initial partner contact through implementation and ongoing management.
Current partners are assisted with revenue-generating activities such as webinars, conference calls, and lunch-and-learns, while new partners are recruited in the market through sales activities and events.
Management receives progress and communications project status reports based on tracked activity and results.
Daily activity is tracked and monthly results are measured to meet assigned minimum sales quotas.
Requirements
A Bachelor's Degree in Sales, Marketing, Business or related discipline is required.
Prior proven experience in a Channel Sales or related role is required.
Practical notes
This role is based in a Work from Home
US (Central) arrangement and may involve travel, team collaboration, and after-hours support as business needs require.
Typical interview steps
Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.
Good to know
Cloud communications solutions enable businesses to manage voice, messaging, and contact center workflows programmatically.
Sales roles in this field often rely on consultative selling and partnership management to grow enterprise accounts.
Modern channel programs use dashboards and metrics to track pipeline, win rates, and partner performance.
Effective communication across internal teams, partners, and customers is central to success in indirect sales.
Roles in this area frequently require quota attainment and ongoing activity tracking to drive revenue growth.
Questions to ask
Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.
Career growth
Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.