Mid-Market Account Manager

About the role

You own the complete journey for mid-market accounts within Vonage, guiding strategic plans and complex deals to foster sustainable growth in the cloud communications domain. You translate customer intent into concrete actions while coordinating effectively across internal teams to ensure alignment and execution. Your primary purpose is to advance Vonage revenue through concentrated mid-market engagement and disciplined, outcome-driven execution. You act as the strategic link between customer needs and Vonage's capabilities, ensuring every initiative supports long-term value. You navigate the sales lifecycle with ownership, driving opportunity creation, progression, and closure from initial contact to expansion. You architect engagement blueprints that align product capabilities with intricate customer workflows and evolving business objectives. You champion customer outcomes by leveraging data reviews, narrative reporting, and structured feedback loops that inform product direction and success.

Key facts

What you'll do

• Drive opportunity creation and progression through every phase of the sales lifecycle for mid-market accounts.
• Generate and nurture pipeline while actively managing active deals and pursuing post-sales expansion and up-sell initiatives.
• Architect engagement blueprints that align Vonage product capabilities with intricate customer workflows and operational realities.
• Map stakeholders and identify key decision triggers to uncover latent needs and align solution design.
• Orchestrate solution proposals that balance technical suitability, compliance requirements, and compelling value messaging for mid-market buyers.
• Coordinate handoffs between sales, implementation, and support teams to stabilize onboarding processes and accelerate time to value.
• Guard and drive renewals and expansion by tracking usage patterns, surfacing potential risks early, and activating targeted playbooks.
• Champion customer outcomes through data reviews, narrative reporting, and structured feedback loops that strengthen customer success.
• Participate in industry events, reference programs, and proof-of-concept executions to validate customer value and strengthen market presence.
• Align objectives and clarify roles within partner ecosystems while preserving joint visibility into pipeline and commitments.
• Utilize Salesforce, Outreach, Zoom, and Slack to maintain disciplined organization and meet commitments across complex territories.
• Navigate territories that span multiple time zones while exercising disciplined organization to coordinate deals and stakeholder engagement.

Requirements

• Bring three to five years of experience selling technology into mid-market accounts with a demonstrated ability to manage full lifecycles.
• Prefer candidates with background in communications or adjacent markets that align with API and digital platform solutions.
• Demonstrate the ability to navigate complex buying committees and influence multiple stakeholders simultaneously.
• Adapt approaches effectively for both technical and business stakeholders to ensure clarity and alignment.
• Communicate clearly in English to articulate value, negotiate terms, and maintain strong working relationships.
• Handle territories that span multiple time zones and exercise disciplined organization to meet commitments and deadlines.
• Maintain proficiency with core tools including Salesforce, Outreach, Zoom, and Slack to execute efficiently.
• Operate within a Work from Home arrangement in the United States while maintaining high standards of professionalism.
• Focus on the Mid-Market segment of the API/CPaaS solutions organization and its unique sales dynamics.
• Understand that this role serves as a strategic contributor to revenue growth through concentrated mid-market engagement.
• Recognize that success depends on coordinating across internal teams such as sales, implementation, and support.
• Accept that the role involves active participation in reference programs and proof-of-concept executions to validate solutions.

Nice to have

• Experience working with API providers or digital platforms that enable developer-centric sales motions is considered an advantage.

Practical notes

Candidates should be located in a Work from Home arrangement within the United States. The engagement is full-time, and the compensation offered is $120,000 per year. The role requires participation in industry events, reference programs, and proof-of-concept executions as part of validating customer value. There are no specified travel requirements, visa sponsorships, or application deadlines mentioned in the source material.