Administrative Specialist
Job description
About the role
This role manages administrative and operational support for fixed route, paratransit, and microtransit services. It connects technology, drivers, and riders to maintain service quality, accurate records, and timely assistance.
Most organizations organize this kind of work into small teams with a clear owner for each project. People are expected to set priorities, share progress, and ask for help early. Written communication matters because decisions are often recorded and revisited. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.
Key facts
What you'll do
Service to walk-in visitors and phone callers provides route guidance, schedule information, and ID badge issuance for riders and drivers.
Fare and transaction handling processes cash register sales, daily reconciliations, and group billing to keep financial records accurate.
Driver operations oversight manages sign-in and sign-out procedures and audits post-trip manifests to ensure data completeness.
Data recording logs daily mileage and trip details into core operating systems to preserve precise operational information.
Eligibility intake receives ADA paratransit and mobility applications and checks documentation against program requirements.
Rider profile management updates accessibility information and tracks eligibility expiration dates so services continue uninterrupted.
Service scheduling creates manifests for paratransit and microtransit work and modifies plans to fit daily demand patterns.
Communications monitor radio links with drivers and vehicle movement to coordinate pick-ups and drop-offs in real time.
Incident response triages live issues to keep passenger service safe, reliable, and on schedule.
Requirements
The posting states a pay range of $20 to $20.
The posting states a bachelor's degree requirement. A high school diploma or equivalent is required for this position.
Comfort with software tools and adapting to new systems is required to complete daily tasks.
Strong verbal and written communication skills are required for in-person and phone interactions.
Ability to make timely decisions while managing multiple priorities is required for concurrent requests.
Calmness under pressure and quick thinking on each shift are required to address operational issues.
Eagerness to learn new processes and commitment to service excellence are required to represent the organization.
Collaboration skills must support effective work with partners across transit networks.
Reliability and flexibility across different shifts are required to maintain service coverage.
Practical notes
The role is based in Mobile, Alabama. Typical interview steps
Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.
Good to know
Public transportation technology helps cities run more efficient transit networks. Modern operations centers rely on data systems to monitor service and support riders. Clear communication and calm problem solving keep teams and riders informed during service changes.
Questions to ask
Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.
Career growth
Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.