Solutions Engineer - Swedish Speaking

About the role

Verkada is hiring a Solutions Engineer who speaks Swedish to support their growing customer base across Europe and the Nordics. This role involves working directly with clients to deploy and configure Verkada's security and IoT camera systems in real-world environments. The engineer will serve as a technical bridge between customers and the internal product team, ensuring successful implementation and adoption of Verkada's cloud-connected platform. Candidates should be comfortable with hands-on technical work, clear written and verbal communication, and collaborating with cross-functional teams to deliver outstanding customer outcomes.

Key facts

What you'll do

Provide technical guidance to customers during the setup and configuration of Verkada security camera systems.

Conduct product demonstrations and walkthroughs for clients to showcase Verkada's IoT and surveillance capabilities.

Troubleshoot installation issues and work directly with customers to resolve connectivity or hardware problems.

Collaborate with the sales team to understand customer requirements and translate them into technical solutions.

Create documentation and user guides in Swedish to help clients navigate Verkada's platform independently.

Coordinate with internal engineering teams to escalate and resolve complex technical customer issues promptly.

Participate in customer onboarding sessions to ensure smooth deployment of Verkada devices and software.

Gather feedback from Swedish-speaking clients and relay actionable insights to the product development team.

Maintain up-to-date knowledge of Verkada's product roadmap and communicate relevant updates to customers regularly.

Support regional partners and resellers in delivering technical training and best practices for Verkada products.

Assist with proof-of-concept deployments to help prospective customers evaluate Verkada's security solutions for their needs.

Monitor customer health metrics and proactively reach out to ensure long-term satisfaction and retention.

Work alongside the customer success team to identify expansion opportunities and recommend additional Verkada products.

Contribute to the improvement of internal processes by sharing insights from recurring customer challenges.

Requirements

Fluency in Swedish, both written and spoken, is essential for all client-facing responsibilities and interactions.

Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and firewall configuration principles.

Experience with IP-based security cameras or similar IoT surveillance products is a firm requirement.

Comfort with traveling occasionally to customer sites or partner offices within the designated region.

Ability to communicate technical concepts clearly and effectively to non-technical stakeholders in Swedish.

Bachelor's degree in computer science, engineering, or a related technical discipline from an accredited institution.

Prior experience in a customer-facing technical role such as solutions engineering or technical support.

Proficiency with video conferencing and remote collaboration tools for supporting distributed and hybrid clients.

Familiarity with Linux command-line environments and basic scripting for automation of routine tasks.

Willingness to adapt to shifting priorities and manage multiple customer engagements simultaneously.

Strong attention to detail and a customer-first mindset when handling technical inquiries and requests.

Nice to have

Previous experience working with Verkada or a competing security camera platform is a strong advantage.

Knowledge of Swedish business customs and regional market expectations for technology products and services.

Familiarity with cloud-based management platforms and SaaS deployment models used in enterprise environments.

Additional language skills beyond Swedish, such as English or another Nordic language, are valued.

Background in physical security, access control, or related domains is a welcome bonus.

Skills & tools

Verkada camera systems and cloud management platform administration and configuration.

Networking protocols and IP infrastructure fundamentals including VLANs and subnetting.

Swedish language proficiency for written and verbal communication with enterprise clients.

Customer relationship management and ticketing systems for tracking and resolving issues.

Video conferencing platforms for remote client sessions, demos, and technical reviews.

Technical documentation and knowledge base creation tools for internal and external use.

Basic scripting and automation skills using Python or similar languages.

Practical notes

This role is based in Verkada's London office and requires on-site presence during standard business hours.

The position involves regular interaction with Swedish-speaking customers across the Nordic and broader European markets.

Occasional travel to customer locations or partner offices may be required as part of the engagement.

Candidates should expect to work within a cross-functional team that includes sales, engineering, and product staff.

This is a full-time position with a standard work schedule and opportunities for professional growth over time.