Senior Consultant - Commercial Services

About the role

You will own the end-to-end delivery of commercial transformation initiatives for life sciences customers, acting as the primary interface between Veeva's industry cloud solutions and client business objectives. This role requires you to synthesize complex stakeholder requirements into coherent implementation roadmaps that drive measurable commercial outcomes. You will leverage deep expertise in Veeva's Commercial solutions to configure, integrate, and optimize platforms that accelerate go-to-market strategies. You will partner closely with cross-functional internal teams to ensure alignment between technical capabilities and commercial imperatives. The position demands proactive risk identification and mitigation throughout the project lifecycle to uphold delivery quality and schedule integrity. You will champion best practices by documenting processes, capturing learnings, and translating them into scalable frameworks for broader adoption. This role will involve mentoring junior team members and fostering a collaborative environment focused on sustainable success. Ultimately, you will be responsible for realizing the full value of Veeva's platform for customers, ensuring their long-term strategic partnership with the company is successful and impactful.

Key facts

What you'll do

Conduct discovery workshops with commercial leadership to define future-state operating models and translate strategic ambitions into actionable system configurations.

Architect end-to-end commercial processes within the Veeva platform, orchestrating solutions that connect commercial planning, field force automation, and customer engagement modules.

Design and configure incentive compensation plans, performance metrics, and operational workflows that align sales behaviors with corporate growth targets.

Lead data migration initiatives from legacy systems, ensuring integrity, traceability, and usability of commercial data within the new cloud environment.

Develop and execute integration strategies between Veeva applications and third-party commercial tools to enable seamless information flow and eliminate manual silos.

Create comprehensive solution documentation, including functional specifications, process maps, and configuration guides for both technical and business audiences.

Perform quality assurance testing of commercial scenarios, validating system logic, business rules, and user workflows prior to production deployment.

Partner with Change Management specialists to develop communication plans and training materials that drive user adoption and commercial excellence.

Monitor solution performance post-launch, identifying optimization opportunities and recommending enhancements based on user feedback and business outcomes.

Act as a technical product owner for specific commercial modules, prioritizing backlog items and guiding development sprints to meet commercial release cycles.

Translate complex regulatory and compliance requirements related to commercial operations into technical specifications within the platform.

Mentor junior consultants on commercial best practices, configuration standards, and stakeholder management techniques to elevate the entire team.

Proactively identify project risks related to commercial deployments and develop contingency plans to mitigate delays or business disruption.

Champion the adoption of Veeva industry cloud principles, ensuring customer solutions are future-proofed and aligned with the company's product vision.

Requirements

You must possess a Bachelor's degree or higher in a relevant field such as Life Sciences, Information Technology, or Business Administration.

You must have a minimum of five years of progressive experience in life sciences commercial operations, sales operations, or related functional areas.

You must demonstrate hands-on experience with enterprise software implementation, specifically within the life sciences sector, covering the full delivery lifecycle.

You must have substantial experience configuring and deploying commercial technology solutions, including but not limited to CRM, CPQ, or incentive compensation platforms.

You must exhibit a proven track record of managing complex projects from initiation through closure, adhering to strict timelines and budget constraints.

You must have strong analytical and problem-solving skills, capable of dissecting intricate business problems and formulating effective technical solutions.

You must possess excellent written and verbal communication skills, able to convey technical concepts to non-technical stakeholders with clarity and precision.

You must be highly adaptable, thriving in a fast-paced environment where priorities can shift rapidly and ambiguity is inherent.

Nice to have

Experience with Veeva Commercial solutions is strongly preferred, providing a distinct advantage in understanding platform capabilities and limitations.

Familiarity with Japanese language and culture is beneficial for effectively engaging with local stakeholders and ensuring smooth collaboration.

Knowledge of life sciences commercial regulations and compliance standards in Japan is a significant asset for ensuring solution integrity.

Prior experience managing distributed teams across different time zones is advantageous for successful remote collaboration.

Practical notes

This is a remote, full-time permanent role with Veeva.

This is a customer-facing role and it is required to work in Tokyo or Osaka.

Some customers may ask you to work onsite.