Senior Technical Account Manager
Job description
About the role
The people at UiPath believe in the transformative power of automation to change how the world works. We are committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care - about each other, about UiPath, and about our larger purpose. This role is ideal for a highly technical, customer-facing professional who thrives in ambiguity, enjoys solving difficult problems, and is comfortable both advising and directly contributing to technical solutions when needed. You will guide our most strategic government customers in building and scaling enterprise automation and Agentic AI programs, ensuring they achieve maximum business value from the UiPath Platform.
Key facts
What you'll do
Build and deliver working POCs, agent prototypes, and automation accelerators directly within federal customer environments to fast-track agentic adoption while ensuring compliance with government security requirements.
Candidates must be authorized to work in the United States for this role
Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the federal civilian portfolio.
Own the technical success of strategic federal civilian customers, serving as the primary technical advisor throughout their UiPath journey.
Provide proactive technical guidance to mature automation and Agentic AI programs, helping federal agencies expand their vision of what is possible with the UiPath Platform while driving measurable adoption, mission outcomes, and value realization.
Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable mission value.
Guide to platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities within government security frameworks.
Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption in compliance with federal standards.
Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate.
Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities that meet federal compliance requirements.
Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges.
Collaborate with relevant UiPath Infrastructure and security teams to ensure AI governance, security, and compliance considerations, especially for federal customers operating under FedRAMP, FISMA, and other government security frameworks.
Enable customer stakeholders on UiPath best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions.
Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and federal government trends, helping customers translate innovation into mission outcomes.
Maintain an understanding of contract utilization to drive shelfware consumption and positively impact commercial events.
Requirements
10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, Professional Services, Software Engineering, or similar customer-facing technical roles, preferably supporting federal government customers.
Direct, hands-on experience implementing, supporting, or architecting solutions on the UiPath Platform.
Strong knowledge of enterprise automation technologies, software development practices, cloud platforms, integrations, APIs, and enterprise architecture concepts.
Hands-on experience building agentic or LLM-powered solutions, including prompt engineering, tool/function design, agent orchestration, and output validation.
Demonstrated ability to diagnose complex technical challenges, navigate ambiguity, and develop creative, practical solutions to difficult customer problems while operating within strict government compliance environments.
Proven capacity to manage multiple priorities and stakeholders across federal civilian organizations, balancing technical depth with executive communication.
Experience working with FedRAMP, FISMA, and other government security frameworks to ensure solutions meet regulatory requirements.
Commitment to continuous learning and adaptability in a fast-evolving technology landscape, particularly in the areas of automation and Agentic AI.
LIFE AT UIPATH
The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care - about each other, about UiPath, and about our larger purpose.
Could that be you?
YOUR MISSION
As a Technical Account Manager in our Federal Civilian Client Success team, you'll guide our most strategic government customers in building and scaling enterprise automation and Agentic AI programs. Your role will be critical in ensuring federal agencies achieve maximum business value from the UiPath Platform by serving as both a trusted technical advisor and hands-on technical expert.
You will work across all levels of government organizations - from developers and architects to operational leaders and executive stakeholders, helping customers solve complex technical challenges, accelerate adoption, and realize measurable outcomes. This role is ideal for a highly technical, customer-facing professional who thrives in ambiguity, enjoys solving difficult problems, and is comfortable both advising and directly contributing to technical solutions when needed.
WHAT YOU'LL DO AT UIPATH
- Build and deliver working POCs, agent prototypes, and automation accelerators directly within federal customer environments to fast-track agentic adoption while ensuring compliance with government security requirements.
- Candidates must be authorized to work in the United States for this role
- Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the federal civilian portfolio.
- Own the technical success of strategic federal civilian customers, serving as the primary technical advisor throughout their UiPath journey.
- Provide proactive technical guidance to mature automation and Agentic AI programs, helping federal agencies expand their vision of what is possible with the UiPath Platform while driving measurable adoption, mission outcomes, and value realization.
- Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable mission value.
- Guide to platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities within government security frameworks.
- Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption in compliance with federal standards.
- Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate.
- Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities that meet federal compliance requirements.
- Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges.
- Collaborate with relevant UiPath Infrastructure and security teams to ensure AI governance, security, and compliance considerations, especially for federal customers operating under FedRAMP, FISMA, and other government security frameworks.
- Enable customer stakeholders on UiPath best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions.
- Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and federal government trends, helping customers translate innovation into mission outcomes.
- Maintain an understanding of contract utilization to drive shelfware consumption and positively impact commercial events.
WHAT YOU'LL BRING TO THE TEAM
- 10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, Professional Services, Software Engineering, or similar customer-facing technical roles, preferably supporting federal government customers.
- Direct, hands-on experience implementing, supporting, or architecting solutions on the UiPath Platform.
- Strong knowledge of enterprise automation technologies, software development practices, cloud platforms, integrations, APIs, and enterprise architecture concepts.
- Hands-on experience building agentic or LLM-powered solutions, including prompt engineering, tool/function design, agent orchestration, and output validation.
- Demonstrated ability to diagnose complex technical challenges, navigate ambiguity, and develop creative, practical solutions to difficult customer problems while operating within strict government compliance environments.
- Proven capacity to manage multiple priorities and stakeholders across federal civilian organizations, balancing technical depth with executive communication.
- Experience working with FedRAMP, FISMA, and other government security frameworks to ensure solutions meet regulatory requirements.
- Commitment to continuous learning and adaptability in a fast-evolving technology landscape, particularly in the areas of automation and Agentic AI.
About the company
, and about our larger purpose. Could that be you? Your mission Oversee and control the activities of the Australia and New Zealand Sales organization through multiple levels of management with pan-EMEA and global responsibilities.