Customer Success Manager

About the role

The people at UiPath believe in the transformative power of automation to change how the world works. We are committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care - about each other, about UiPath, and about our larger purpose. This role is perfect for relationship builders and strategic program leaders who excel at navigating complex organizational dynamics, translating emerging technologies into business outcomes, and orchestrating cross-functional teams to drive customer success. As a Customer Success Manager, you will serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through automation and agentic AI. You will guide executive and operational leaders through adoption journeys, value realization, and long-term digital transformation initiatives.

Key facts

What you'll do

You will build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams to ensure alignment with strategic objectives. You will serve as the primary post-sales strategic advisor, aligning UiPath's automation and Agentic AI capabilities to customer priorities and long-term goals. You will develop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansion across the customer portfolio. You will facilitate executive business reviews, steering committees, and value realization discussions to track progress and identify new opportunities. You will lead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change management to deliver integrated solutions. You will establish governance structures, success metrics, risk management frameworks, and executive reporting mechanisms to maintain clarity and accountability. You will coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystems to optimize delivery and performance. You will proactively identify and mitigate risks while maintaining program momentum and ensuring timely achievement of milestones. You will leverage industry experience to identify high-impact, scalable automation opportunities across your customer portfolio and drive adoption. You will support delivery teams through requirements gathering and process/technology redesign to ensure solutions meet business needs. You will stay current on industry trends, regulatory changes, Agentic AI innovations, and automation technologies to provide informed guidance. You will serve as a trusted advisor on industry-specific use cases and best practices, helping customers understand potential applications and value. You will help customers define, measure, and communicate the business impact of automation and AI initiatives using clear, data-driven narratives. You will translate technical capabilities into compelling business outcomes for executive and operational audiences to secure ongoing support. You will identify expansion opportunities by aligning UiPath solutions to evolving customer needs and uncovering new use cases. You will drive customer advocacy through successful outcomes, strong partnerships, and demonstrable value realization over time.

Requirements

You must possess 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles that involve complex enterprise engagements. You must have a proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance to deliver results. You must demonstrate strong ability to translate complex concepts into clear, business-focused messaging for diverse audiences, including both technical and non-technical stakeholders. You must have exceptional communication, presentation, facilitation, and stakeholder management skills to navigate intricate decision-making processes. You must possess executive presence with demonstrated ability to influence without authority and guide conversations at the highest levels of organizations. You must have experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes that reflect tangible value. You must feel comfortable discussing automation, AI, cloud technologies, and enterprise software with both business and technical audiences to ensure shared understanding. You must demonstrate ability to rapidly learn and adopt emerging technologies and apply them to customer challenges in practical and scalable ways. You must be a US Citizen to meet the specific requirements of this role.

Nice to have

Experience working within enterprise organizations or technology environments will help you navigate complex sales and operational dynamics. A background in enterprise IT, enterprise applications, digital transformation, or operational excellence programs will provide relevant context for solution design. Management consulting, transformation consulting, or enterprise program leadership experience will support your ability to manage ambiguity and drive structured outcomes. Experience with SaaS, automation, AI, workflow, or digital transformation platforms will help you engage effectively with technical discussions and product roadmaps. A Bachelor's degree is required; an advanced degree is preferred as it often brings additional depth in specialized domains.

Practical notes

This role is based in Remote-Rhode Island, which means you will work remotely while being associated with the Rhode Island region. The engagement is full_time, requiring consistent availability during standard business hours and participation in cross-functional meetings. You must be a US Citizen to be considered for this position.