Business Systems Engineer II

About the role

Uber Freight is seeking a skilled technical expert to support and enhance our brokerage business ecosystem. In this role, you will be the go-to person for addressing system-related issues, ensuring that our internal tools operate smoothly and efficiently. Your contributions will be vital in maintaining the integrity of our operations and improving user experiences.

Key facts

Location: Ciudad de México

Engagement: Full-time, Hybrid

Req #: 2631

What you'll do

• Troubleshoot and resolve technical issues, ranging from user-specific queries to large-scale system failures involving Python scripts or integrations.
• Oversee and enhance integrations between Zendesk and Python to guarantee consistent reliability and performance.
• Serve as the primary point of contact for all inquiries related to our internal support systems.
• Document every support request in the ticketing system to ensure a comprehensive record of issues and their resolutions.
• Identify and escalate complex technical challenges to the relevant internal teams following established protocols.
• Maintain clear and effective communication with users throughout the troubleshooting process.
• Revise and update documentation and FAQ resources to empower users to solve common issues independently.
• Collaborate with cross-functional teams to pinpoint recurring issues and implement solutions to enhance overall system efficiency.

Requirements

• A minimum of 2 years of experience in a technical support capacity, preferably with enterprise applications.
• Intermediate knowledge of SQL, Python, or general automation and scripting techniques.
• Strong analytical abilities to effectively troubleshoot and resolve technical challenges.
• Capacity to manage multiple tasks and prioritize effectively in a dynamic work environment.
• Exceptional interpersonal and communication skills to facilitate collaboration and user support.
• Demonstrated ability to thrive in a team-oriented setting.

Nice to have

• Relevant certifications such as Zendesk Support Administrator or Salesforce Certified Administrator.
• Experience in application development on platforms like Salesforce, Zendesk, or McLeod.
• A professional background in logistics, freight, or transportation industries.

Skills & tools

• Proficiency in SQL
• Experience with Python
• Familiarity with Zendesk
• Knowledge of Genesys Cloud
• Skills in Automation and Scripting

Practical notes

Uber Freight is committed to being an Equal Opportunity and Affirmative Action employer. We welcome applications from all qualified individuals, regardless of race, gender, sexual orientation, religion, national origin, disability, veteran status, age, or criminal history. Before submitting your application, please review the candidate privacy notice applicable in Mexico.

In this role, you will play a crucial part in ensuring that our brokerage operations run seamlessly. Your technical expertise will not only help in resolving immediate issues but also contribute to long-term improvements in our systems. As a Business Systems Engineer II, you will have the opportunity to work in a hybrid environment, blending remote work with in-office collaboration, which fosters a flexible work-life balance.

At Uber Freight, we value innovation and efficiency. Your role will involve not just fixing problems but also proactively identifying areas for improvement within our systems. You will collaborate with various departments, gaining insights into their challenges and working together to enhance the overall user experience. This collaborative approach will help you build strong relationships across the organization while contributing to a culture of continuous improvement.

Your ability to communicate effectively will be essential, as you will need to keep users informed throughout the troubleshooting process. By updating documentation and FAQs, you will empower users to resolve common issues independently, reducing the volume of support requests and enhancing overall productivity.

In addition to your technical skills, your analytical mindset will be crucial in diagnosing issues and implementing solutions. You will need to prioritize tasks effectively, ensuring that urgent issues are addressed promptly while also managing longer-term projects aimed at improving system performance.

If you are passionate about technology and eager to make a significant impact in the logistics and transportation sector, this position offers a unique opportunity to grow your career while contributing to a leading company in the industry. Join us at Uber Freight and be part of a team that is transforming the way freight is moved and managed.