Territory Account Executive

About the role

As a , you will play a pivotal role in driving sales and fostering relationships within the hospitality sector. This position is designed for individuals who are passionate about technology and its ability to transform the restaurant industry. You will work closely with clients to understand their needs and provide tailored solutions that enhance their operational efficiency and customer experience. Your efforts will directly contribute to the growth and success of both Toast and its clients.

Key facts

What you'll do

• Develop and maintain a robust sales pipeline by identifying and pursuing new business opportunities within your assigned territory.
• Conduct thorough market research to understand industry trends, customer needs, and competitive landscape, enabling you to position Toast's solutions effectively.
• Build and nurture strong relationships with prospective clients, ensuring a deep understanding of their operations and challenges.
• Deliver compelling product demonstrations and presentations that showcase the value of Toast's offerings, tailored to the unique needs of each client.
• Collaborate with the marketing team to create targeted campaigns that resonate with potential customers and drive engagement.
• Negotiate contracts and close deals, ensuring a smooth transition from prospect to client while maintaining a focus on customer satisfaction.
• Provide ongoing support and account management to clients post-sale, ensuring they are maximizing the benefits of Toast's solutions.
• Track and report on sales metrics and performance, utilizing data to refine strategies and improve outcomes.
• Participate in industry events and networking opportunities to promote Toast and expand your professional network.
• Stay informed about product updates and enhancements, ensuring you can effectively communicate these to clients and prospects.
• Work collaboratively with cross-functional teams, including customer success and technical support, to ensure a seamless client experience.
• Continuously seek feedback from clients and use it to inform product development and improve service delivery.

Requirements

• Proven track record of success in a sales role, preferably within the technology or hospitality sectors, with at least 3 years of experience.
• Strong understanding of the restaurant industry and its unique challenges, with the ability to articulate how technology can address these issues.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
• Demonstrated ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
• Proficiency in CRM software and sales tools, with a knack for leveraging technology to enhance sales processes.
• Strong analytical skills, with the ability to interpret data and make informed decisions based on insights.

Nice to have

• Experience with point-of-sale systems or restaurant management software is a plus.
• Familiarity with sales methodologies such as SPIN Selling or Challenger Sales.
• Previous experience in a startup environment, demonstrating adaptability and a proactive approach to problem-solving.
• Knowledge of digital marketing strategies and their application in the sales process.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Strong presentation skills, with the ability to create engaging and informative materials for clients.
• Familiarity with data analysis tools and techniques to track sales performance and client engagement.

Practical notes

• This position is based in Melbourne, Australia, and may require occasional travel within the territory.
• Toast is committed to fostering an inclusive work environment and encourages applications from diverse backgrounds.
• The successful candidate will undergo a comprehensive onboarding process to familiarize themselves with Toast's products and sales strategies.
• Additional training and professional development opportunities will be available to support your growth within the company.

Join Toast as a Territory Account Executive and become part of a dynamic team dedicated to revolutionizing the restaurant industry through innovative technology solutions. If you are driven, customer-focused, and ready to make an impact, we want to hear from you!