Customer Support Advocate

About the role

<div class="content-intro"><h2><span style="font-size: 18pt;"><strong>About Taskrabbit:</strong></span></h2> <p>Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.</p> <p>At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.</p> <p>Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In - Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. The listing location is Remote Poland.

Key facts

What you'll do

• <div class="content-intro"><h2><span style="font-size: 18pt;"><strong>About Taskrabbit:</strong></span></h2> <p>Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.</p> <p>At Taskrabbit, we want to transform lives one task at a time.
• As a company we celebrate innovation, inclusion and hard work.
• Our culture is collaborative, pragmatic, and fast-paced.
• We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.</p> <p>Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In - Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories.
• Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!</p></div><p><strong>This is a remote role based in Poland.
• Employment is subject to presentation of a valid document authorizing legal work in Poland.
• All applicants must meet current Polish immigration regulations and provide proof of work eligibility.</strong></p> <h2><strong>About The Role:</strong></h2> <p>As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner.
• Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone.

Requirements

• All applicants must meet current Polish immigration regulations and provide proof of work eligibility.</strong></p> <h2><strong>About The Role:</strong></h2> <p>As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner.
• You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.</p> <h2><strong>What You'll Work On:</strong></h2> <p><strong>Customer Obsessed:</strong></p> <ul> <ul> <li>Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.</li> <li>Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.</li> <li>Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.</li> </ul> </ul> <p><strong>Insight/Metrics Driven:</strong></p> <ul> <ul> <li>Understand customer needs and preferences through direct interactions and feedback.</li> <li>Use feedback to make informed decisions aimed at improving customer satisfaction.</li> <li>Spot trends in customer inquiries and behavior to better anticipate their needs.</li> <li>Regularly assess and adapt your approach to ensure a positive customer experience.</li> </ul> </ul> <p><strong>Trusted Resource:</strong></p> <ul> <ul> <li>Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.</li> <li>Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.</li> <li>Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.</li> </ul> </ul> <h2><strong>What You Will Need:</strong></h2> <ul> <li>Minimum of 1 year of experience in a customer service role.</li> <li>Fluency in English and Portuguese is required</li> <li>Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.</li> <li>Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.</li> <li>Empathetic communication skills, with the ability to connect with customers on a personal level.</li> <li>Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.</li> <li>Detail-oriented mindset with a commitment to delivering top-notch service.</li> <li>Experience handling email, chat, messaging and phone interactions</li> </ul> <h2><strong>Compensation & Benefits: </strong></h2> <p>At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.

About Taskrabbit

Taskrabbit operates a same-day service platform that connects you with skilled Taskrs. You request help with cleaning, furniture assembly, home repairs, errands, or other tasks. Taskrs accept the work that fits their schedule. The platform handles communication and payment. You coordinate details and feedback directly through the app.