Advanced Consulting Engineer

About the role

Advanced Consulting Engineers (ACEs) are post-sale product experts that communicate technical nuances to assist Tanium customers as they articulate their business objectives. A highly experienced technical resource, ACEs are engaged by Customer Success to handle extraordinary customer engagement issues such as stalled adoption at Enterprise and Major accounts and may be leveraged by the broader account team for short-term engagements to provide product-specific guidance for advanced use cases. The role requires deep technical mastery and the ability to translate complex platform capabilities into actionable customer outcomes while maintaining strong ownership and autonomy. ACEs serve as the critical technical bridge between product expertise and customer success, ensuring that enterprise deployments achieve their intended value. This position operates at the forefront of customer adoption and must drive resolution for the most challenging implementation scenarios.

Key facts

What you'll do

• Business Objective Realization: Play a crucial role in the customer journey to operationalize business objectives and provide value realization in complex or stalled adoption.
• In-depth Knowledge Transfer: Involved in enabling end-users to effectively use Tanium products, to get past stalled adoption.
• Post-sales Technical Advisory: Support and document technical setup and configuration of complex products into runbooks, due to stalled adoption from the customer. Able to provide onsite technical assistance for support issues causing adoption and/or churn risk.
• Post-engagement Feedback: Following the engagement, provide documented feedback to Product, Engineering, Enablement, and Customer Service Operations.
• Customer Solution Design: Design and validate advanced Tanium solution architectures that align with defined business outcomes and technical constraints.
• Technical Pre-sales Support: Collaborate with sales and Customer Success teams to develop compelling solution narratives for enterprise-level opportunities.
• Platform Enablement: Contribute to internal tools, playbooks, and knowledge assets that accelerate customer adoption and reduce time-to-value.
• Stakeholder Communication: Translate technical platform capabilities into clear, concise narratives for executive and technical audiences across the customer organization.
• Quality and Methodology: Apply Tanium best practices, standards, and delivery frameworks to ensure consistent, high-quality engagement outcomes across the customer portfolio.
• Continuous Improvement: Identify patterns from multiple engagements and feed insights into product usability, training, and support improvements.
• Relationship Ownership: Act as the primary technical point of contact for strategic accounts during scoped advisory engagements.
• Adoption Acceleration: Drive hands-on support to remove blockers and accelerate customer adoption of Tanium capabilities.
• Cross-functional Collaboration: Work closely with Product, Engineering, and Customer Success teams to resolve complex implementation challenges.
• Documentation and Knowledge Transfer: Produce detailed technical artifacts that enable customer teams to sustain and replicate successful deployments.

Requirements

• Education: Associates degree or equivalent experience required.
• Education: Bachelor degree in Computer Science, MIS, or similar experience a plus.
• Must Have: 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming.
• Must Have: Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
• Must Have: Minimum 2 years of Tanium experience in one of the following: Endpoint Management, Security Operations, Exposure Management.
• Must Have: Prior experience and breadth of knowledge needed to lead customers and internal teams.
• Must Have: Has mastered many new concepts and technologies; continually striving to master the Tanium platform and modules.
• Must Have: Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. Thinks critically, spanning the customer lifecycle, and develops new capabilities on the Tanium platform with a high level of autonomy.
• Must Have: Good Judgement; takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission.
• Must Have: Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues.
• Must Have: Communication; have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. Anticipate blockers and delays for their work and the work of others, and communicate appropriately before requiring escalation.
• Must Have: Influencing; demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies.
• Must Have: Informal Leadership; constructively lead in recognizing when conditions have changed and the team needs to adapt. This requires an attitude and drive that also leads the team in spotting emerging trends and patterns quickly, solving hard problems, and generating creative solutions.
• Must Have: A deep sense of ownership in the work, no matter how small the task. Willing to jump into any effort to help the team succeed.
• Must Have: A reputation within, and outside of, their team for being highly collaborative. They use this thinking to actively mentor and coach others to aid in their professional achievement and help avoid problems/high-risk behavior.