AI Deployment Strategist, Solutions Engineer

About the role

Become a key member of our AI Pilots team as an AI Deployment Strategist. In this role, you will play a crucial part in transforming customer experiences through innovative AI solutions. This position is perfect for someone who excels in a dynamic and creative setting, eager to craft and implement strategies. You will act as a trusted partner for our clients, gaining a deep understanding of their specific requirements and deploying AI agents that deliver substantial benefits.

Key facts

What you'll do

• Spearhead the entire lifecycle of AI engagement, from the initial discovery phase through strategy formulation, deployment, and subsequent value evaluation.
• Serve as the primary technical advisor for clients, steering their AI projects and nurturing relationships with key decision-makers.
• Assess customer workflows to design, construct, and optimize AI agents, collaborating closely with our Forward Deployed Engineering team for intricate integrations.
• Formulate and refine deployment strategies, best practices, and processes to effectively scale our AI initiatives across various sectors.
• Identify and prioritize high-impact use cases that align with client business goals, measuring success based on the value generated for clients and growth metrics for Talkdesk.
• Relay customer insights to our Product and Engineering teams to shape the ongoing development of our AI platform.
• Collaborate with cross-functional teams to ensure integration of AI solutions into existing systems.
• Conduct training sessions and workshops for clients to enhance their understanding of AI capabilities and best practices.

Requirements

• At least 3 years of experience in a customer-facing technical capacity, such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
• Strong consultative abilities with a knack for educating clients on AI trends, industry best practices, and the potential of agentic AI solutions.
• Demonstrated capability to take charge of complex projects and achieve measurable results in a fast-paced environment.
• Solid technical foundation with hands-on experience in deploying AI, automation, or enterprise SaaS solutions, including knowledge of AI agents and large language models.
• Exceptional communication and presentation skills, with the ability to simplify complex technical concepts for both technical and executive audiences.
• A proactive approach focused on delivering customer value and fostering business growth.
• Ability to tackle challenges with a first principles mindset, showcasing initiative and a results-oriented attitude.

Nice to have

• Experience working in a rapidly expanding startup environment.
• Background in product management, conversation design, or engineering roles that involve direct interaction with clients.
• Familiarity with contact center operations or CRM systems, enhancing your ability to understand client needs.

Skills & tools

• Expertise in AI deployment, automation, and enterprise SaaS solutions.
• Knowledge of AI agents, large language models, and related technologies.
• Strong analytical and problem-solving capabilities, enabling you to navigate complex challenges effectively.

Practical notes

Pay Range (OTE Pay): $165,000 - $207,000

Other Types of

Pay: Employees may be eligible for long-term incentives such as equity and short-term incentives like bonuses or commissions.

Health Insurance: Comprehensive coverage, including Medical, Dental, Vision, Life, and Disability Insurance, along with an Employee Assistance Program (EAP).

Retirement Benefits: A 401(k) plan is available for employees.

Paid Time Off: Unlimited paid time off for exempt employees, while non-exempt employees follow an accrual-based system, subject to manager approval.

Paid Holidays: 14 paid holidays are provided annually.

Paid Sick Leave: Uncapped paid time off for exempt employees; non-exempt sick leave adheres to accrual standards.

Method of Application: Interested candidates should apply online.

Application Window: The application period is anticipated to close at least 5 days from the posting date, which is 07/09/2026.

Benefits and perks may vary based on employment type with Talkdesk. For any questions regarding this posting, please contact the Talent team at Talent@talkdesk.com.