Senior Product Manager

About the role

Sword Health is building AI-native healthcare solutions to replace traditional, appointment-based care models. We are looking for a senior product leader to drive the development of our clinical platforms and help scale our AI-driven treatment programs. In this capacity, you will own the end-to-end strategy and execution for our clinical product suite, ensuring that our solutions directly address the needs of patients and providers. You will be responsible for defining the vision and roadmap for features that leverage artificial intelligence to deliver measurable clinical outcomes. The role requires you to act as the primary advocate for the user, balancing clinical efficacy with business objectives to create sustainable digital health experiences. You will partner closely with engineering, design, and clinical teams to translate complex requirements into clear, actionable product specifications. Ultimately, your work will determine how effectively we can deploy AI at scale to improve patient engagement and operational efficiency in virtual care delivery.

Key facts

What you'll do

• Conduct generative user research to uncover latent needs and translate qualitative insights into actionable product requirements.
• Architect the product roadmap for clinical platforms, prioritizing features that maximize patient adherence and clinical impact.
• Analyze large-scale behavioral data using BigQuery to identify trends, anomalies, and opportunities for product optimization.
• Translate complex AI/LLM concepts into clear requirements, ensuring the Phoenix framework is leveraged to enhance product decision-making.
• Facilitate cross-functional alignment sessions to scope initiatives, clarify technical constraints, and validate feature hypotheses.
• Design and monitor product metrics dashboards in Looker to track the success of new features and iterate based on evidence.
• Draft high-impact product requirements documents that detail user flows, acceptance criteria, and anticipated business value.
• Evaluate the feasibility of proposed features by collaborating with engineering leads on architecture and implementation trade-offs.
• Synthesize feedback from clinical teams and patients to iteratively refine the user experience throughout delivery cycles.
• Prepare executive-level briefings that communicate product progress, risks, and strategic recommendations to leadership stakeholders.
• Champion the adoption of AI capabilities across the product organization to streamline workflows and improve decision quality.
• Partner with operations to ensure that product deployments align with clinical workflows and regulatory expectations.
• Lead the testing of new feature concepts through experiments, analyzing results to inform go/no-go decisions.
• Act as the central coordination point for all product-related activities, ensuring consistency and clarity across teams.

Requirements

• Bring a minimum of 5 years of product management experience, with a focus on B2C digital health, wellness, or behavior change sectors.
• Demonstrate the ability to operate with high autonomy, making senior-level product judgments without constant supervision.
• Exhibit strong technical aptitude, including comfort discussing system architecture and trade-offs with engineering professionals.
• Show a solid understanding of AI and LLM product limitations to ensure realistic expectations and responsible implementation.
• Communicate effectively in writing and speech, tailoring messages for executives, clinicians, and technical audiences.
• Employ a data-driven mindset, defining success metrics, setting up experiments, and rigorously analyzing performance results.
• Approach problem-solving proactively, challenging existing plans when data or ground-level insights suggest alternative paths.
• Hold a valid EU visa and currently reside in Portugal to comply with local employment regulations.

Nice to have

• Thrive in fast-paced, high-growth environments where flexibility and rapid adaptation are essential for success.
• Contribute background in healthcare or clinical product development, especially within cardiometabolic health contexts.
• Prove experience coordinating across diverse, cross-functional teams to drive complex initiatives to completion.

Practical notes

• This role does not offer relocation assistance, so candidates must be prepared to relocate independently.
• All applicants will be assessed on an AI proficiency framework, requiring a demonstrated capability at Level 1 Explorer.
• The compensation package includes a base salary, variable pay, and equity to reflect the scope and impact of the role.
• Benefits consist of health, dental, and vision insurance, along with a meal allowance and remote work stipend.
• The position offers flexible hours and discretionary vacation to support a sustainable work-life balance.
• Candidates must be available to work from the Porto location, as remote work arrangements are not applicable for this role.
• The application process will prioritize candidates who can start promptly, though no formal deadline is published at this time.
• Successful candidates will need to integrate with a distributed team, utilizing collaboration tools to maintain alignment.
• You are expected to contribute to a culture of innovation, where data, empathy, and creativity intersect to improve patient outcomes.
• Participation in occasional in-person meetings may be required to strengthen team cohesion and strategic planning.
• This position is critical to Sword Health's mission of replacing traditional care models with scalable, AI-driven healthcare solutions.