Sr. Partner Operations Manager

About the role

In this pivotal position, you will oversee the operational success of a diverse portfolio of partner relationships. Your responsibilities will include ensuring seamless operations through effective configuration, billing processes, integrations, and ongoing support. The ideal candidate will possess a strong operational mindset and the capability to independently manage complex collaborations involving multiple stakeholders.

Key facts

What you'll do

• Oversee the operational management of your designated partner portfolio, which includes setting up systems, facilitating data exchanges, handling invoicing, and generating reports.
• Lead the onboarding process for new partners while ensuring the smooth operational management of existing partnerships, coordinating with internal teams to adhere to established timelines.
• Address and resolve partner-related issues by working closely with sales, product development, client services, data operations, and customer success teams.
• Prepare and conduct business reviews with partners to assess performance and identify areas for improvement.
• Serve as the main operational contact for partners and their customers on a daily basis, ensuring effective communication and support.
• Collaborate with various internal departments to ensure that partner relationships are functioning optimally and proactively identify potential risks or challenges.
• Analyze operational data and metrics to drive improvements and enhance partner satisfaction.
• Develop and maintain documentation related to partner operations, ensuring that all processes are transparent and easily accessible.
• Foster strong relationships with partners, ensuring their needs are met and expectations exceeded.
• Identify opportunities for operational efficiencies and implement best practices across partner operations.
• Monitor industry trends and best practices to keep the partner operations strategy aligned with market demands.
• Actively participate in cross-functional meetings to represent partner operations and advocate for partner needs and priorities.

Requirements

• Demonstrated experience in managing complex operational processes for external partners or clients, including but not limited to billing, system integrations, and data management.
• Ability to navigate ambiguous situations involving various internal and external stakeholders, making informed decisions without needing explicit guidance.
• Strong analytical and problem-solving capabilities, with a focus on data-driven decision-making and effective communication.
• A proactive mindset with the ability to prioritize tasks and take initiative independently.
• Proven track record of establishing trust and rapport with external partners or clients, emphasizing relationship-building beyond internal interactions.
• Consistent experience in managing external-facing relationships, such as clients, partners, or vendors, as a primary responsibility rather than a secondary task.

Nice to have

• Previous experience in health plans, digital health organizations, or the broader partner/benefits landscape.
• Understanding of channel or partner operational frameworks, including implementation processes, contract transitions, and ongoing account management.
• Familiarity with billing processes, data integration, or technical operations in a client or partner-facing role.

Skills & tools

• AI Fluency: Level 1 (Explorer)
• Regularly utilizes AI tools to enhance productivity and streamline operations.

Practical notes

• The compensation package includes a base salary, variable pay, and equity options. The stated salary range serves as a starting point and will be adjusted based on individual performance and contributions. Actual compensation will take into account skills, qualifications, experience, location, market demand, and other relevant factors.
• Full-time employees in the U.S. working 25 or more hours per week are eligible for a comprehensive benefits package that includes health, dental, and vision insurance, life insurance, financial advisory services, supplemental insurance, health savings accounts, equity shares, discretionary paid time off, parental leave, a 401(k) plan, flexible working hours, and access to free digital therapy for employees and their families.
• Candidates must possess legal authorization to work in the United States; please note that visa sponsorship is not available for this position.
• Sword Health is committed to being an equal opportunity employer and adheres to all relevant civil rights laws.