Program Lead, Strategic Executive Engagement

About the role

Socure is seeking a Program Lead, Strategic Executive Engagement to oversee and further develop the Executive Bridge program, a high-visibility initiative designed to foster strategic relationships between Socure's leadership, key customers, and internal teams. This role combines operational rigor with strategic thinking, requiring a professional capable of managing complex programs while shaping their future direction. The successful candidate will work closely with senior executives and cross-functional teams to ensure alignment with company goals, customer success, and growth initiatives. This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and has experience managing high-stakes projects that require discretion and strategic insight. The role involves owning the program's execution, developing scalable processes, and continuously improving engagement strategies to maximize impact.

Key facts

What you'll do

• Take ownership of the Executive Bridge program, ensuring that executive engagement activities are aligned with Socure's strategic priorities, customer success initiatives, and overall business growth objectives.
• Identify, prioritize, and coordinate high-impact engagement opportunities with key customers and internal stakeholders, working collaboratively across departments such as sales, marketing, customer success, and product teams.
• Serve as the central point of contact for all executive engagement activities, driving alignment among senior leadership, internal teams, and external partners to ensure follow-through and accountability.
• Prepare executives for customer meetings, strategic discussions, and events by developing briefing materials, talking points, and communication strategies that enable effective and impactful engagement.
• Build and refine processes using AI, automation, and data-driven insights to improve visibility into program activities, streamline workflows, and scale engagement efforts efficiently.
• Track and analyze outcomes of engagement activities, providing regular reports and insights to leadership, and implementing continuous improvements based on feedback and results.
• Collaborate with cross-functional teams to develop scalable, repeatable processes that support the growth of the program and enhance its strategic value.
• Facilitate effective communication and follow-up among involved parties, ensuring that commitments are met and relationships are strengthened over time.
• Support executive decision-making by providing data-driven insights, reports, and recommendations that inform strategic initiatives and operational improvements.
• Ensure that all activities within the program are aligned with Socure's broader strategic goals and company culture, maintaining high standards of professionalism and confidentiality.
• Drive initiatives that strengthen relationships with key clients, partners, and internal teams, fostering a culture of strategic collaboration and mutual success.
• Assist in developing new engagement strategies and initiatives that enhance Socure's reputation and influence within the industry.
• Work closely with marketing and communications teams to craft messaging and outreach strategies that support engagement efforts.
• Manage multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and deliver measurable results.
• Stay informed about industry trends, competitive landscape, and emerging technologies such as AI and automation that can be leveraged to enhance program effectiveness.
• Act as a trusted advisor to senior leadership, providing strategic counsel and insights on executive engagement best practices.
• Represent Socure at industry events and meetings as needed, promoting the company's strategic initiatives and strengthening relationships.

Requirements

• Bachelor's degree required.
• Minimum of 3 years' experience in strategic programs, executive operations, business operations, consulting, or related roles.
• Proven track record of partnering with senior and executive leadership in fast-paced, high-growth environments.
• Strong written and verbal communication skills, capable of crafting executive outreach, briefings, and stakeholder updates that drive action.
• Demonstrated ability to lead cross-functional initiatives and foster alignment without direct authority.
• Familiarity with go-to-market teams such as Commercial, Customer Success, Marketing, Revenue Operations, or Partnerships.
• Experience leveraging AI, automation, or productivity tools to improve operational efficiency and program scalability.
• Excellent judgment, discretion, and professionalism when handling high-visibility and sensitive situations.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Self-motivated, proactive, and able to work independently in a dynamic environment.
• Ability to build strong relationships and influence stakeholders at all levels of the organization.
• Knowledge of the identity verification or fraud prevention industry is a plus but not required.

Nice to have

• Experience working in a high-growth technology company or startup environment.
• Background in consulting or as a chief of staff.
• Familiarity with data-driven program management and strategic planning.
• Knowledge of identity verification, fraud prevention, or related fields.
• Experience working with executive-level stakeholders on complex strategic initiatives.
• Understanding of AI, automation, and emerging technologies relevant to operational efficiency.

Skills & tools

• Strategic planning and program management skills.
• Excellent written and verbal communication abilities.
• Data analysis, reporting, and visualization skills.
• Familiarity with AI, automation, and productivity tools.
• Cross-functional collaboration and stakeholder management.
• Project coordination and process optimization.
• Ability to adapt quickly to changing priorities and environments.
• Discretion and professionalism in handling sensitive information.

Practical notes

• This role is based on-site at Socure's office location in the US, with a hybrid work arrangement.
• The position involves working closely with senior leadership and multiple internal teams to execute strategic initiatives.
• Candidates should be prepared to manage high-visibility projects that require confidentiality and discretion.
• The company values diversity and is committed to equal opportunity employment.
• If accommodations are needed during the application or hiring process, please contact your Socure recruiting partner directly.
• The role requires a proactive approach, strategic thinking, and the ability to execute operationally at a high level.
• Familiarity with the industry, company culture, and core values will support success in this position.