L&D Program Manager

About the role

You are tasked with conceiving and launching the foundational structures of Socure's learning and development ecosystem from the ground up. This position requires you to architect five distinct yet interdependent pillars that define how the company grows its people. You will design systems for capability at scale, career mobility, and leadership rather than simply managing existing frameworks. A core part of your responsibility involves embedding emerging technologies, particularly AI, into the fabric of learning experiences and impact measurement. You must translate complex theories of learning and leadership into practical, scalable programs that demonstrably close skill gaps. Success in this role is defined by your ability to combine rigorous program management with deep instructional design expertise. You will own end-to-end ownership of critical programs, ensuring they evolve as the business scales. Your work will directly influence how quickly new hires become fully productive and how existing employees advance. You are expected to act as an owner who thinks strategically about talent infrastructure. If you are driven by building systems that compound value over time, this is the role for you.

Key facts

What you'll do

Design and build enterprise-wide capability-building programs that address both current skill gaps and future workforce readiness across power skills and professional development domains.

Own the design of Socure's growth philosophy, career pathing frameworks, and internal mobility mechanisms, ensuring they align with and support talent acquisition objectives.

Reimagine the High-Potential program by defining selection criteria, shaping the cohort experience, and establishing clear development plans that identify future leaders.

Create and execute foundational through advanced leadership development programming that builds management capabilities and reinforces leadership competencies systematically.

Redesign Socure's onboarding program into a comprehensive onboarding academy, covering the full new-hire journey, manager integration, and role-specific learning tracks.

Manage multiple concurrent program initiatives from initial concept through launch and eventual scale, maintaining rigorous attention to timelines, budget constraints, and stakeholder alignment.

Collaborate closely with People Partners, Talent Acquisition, Organizational Effectiveness, and business leaders to ensure all learning initiatives directly support overarching talent strategy and business objectives.

Develop and maintain learning and talent dashboards that track completion rates, mastery levels, ramp time, promotion rates, and mobility metrics to demonstrate program impact and inform continuous improvement.

Evaluate and evolve the learning technology stack, including the assessment and integration of AI-powered tools, to ensure programs can scale effectively with organizational growth.

Stay current with learning, leadership, and talent development theory and practice to bring an external benchmark perspective that challenges internal assumptions and drives innovation.

Partner with Sales & Product Enablement teams to identify intersections between technical and functional learning, ensuring a cohesive and unified learning experience across the organization.

Define and implement measurement strategies that link learning outcomes to tangible business results, enabling data-driven decisions about program investment and refinement.

Champion a culture of continuous learning by designing experiences that are engaging, practical, and aligned with how adults actually learn and apply new skills in the workplace.

Act as a thought partner to executive leadership, translating business priorities into learning strategies that build capability and competitive advantage.

Requirements

You must possess 5 to 8 years or more of experience in Learning & Development or Talent/Organizational Development with a proven record of building programs from the ground up rather than only managing inherited initiatives.

You demonstrate real mastery of instructional design principles and learning and leadership theory, with the ability to convert these concepts into programs that measurably move business outcomes.

You exhibit exceptional program management instincts, capable of driving multiple 0-to-1 and 1-to-2 builds simultaneously while effectively managing stakeholders, vendors, and budgets.

You show fluency with learning technology and LMS platforms such as LearnUpon, coupled with genuine curiosity and critical evaluation skills for assessing and deploying new tools, including AI applications, as programs scale.

You possess strong analytical instincts, including the ability to construct dashboards and metrics that directly connect learning activities to business outcomes and workforce performance.

You communicate with high impact and facilitate discussions effectively, with the presence to influence cross-functional stakeholders and executive leadership at all levels of the organization.

You thrive in a fast-paced, high-expectations environment that values ambiguity as a challenge rather than a barrier, remaining energized by complex problems.

You hold a growth mindset and are committed to evidence-based practice, constantly seeking ways to validate program effectiveness and iterate based on data and feedback.

Nice to have

Preferred background in designing programs that integrate AI tools into learning workflows and performance support.

Practical notes

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age,