Risk & Payment Operations Associate

ABOUT THE ROLE

In this capacity, you will own the integrity and reliability of Slash's transaction processing ecosystem on a daily basis. You will investigate and resolve payment reviews and operational exceptions across a diverse set of payment rails including ACH, wires, RTP, cards, checks, and emerging global or stablecoin infrastructures. This role requires you to exercise judgment in reviewing unusual or higher-risk activity, gathering necessary information from customers, and determining the appropriate path forward in collaboration with Slash's Compliance and Operations teams. You are not expected to simply follow a queue, but to develop strong pattern recognition across customer and transaction activity. Ultimately, you will partner closely with Compliance, Customer Success, Product, Engineering, and external financial partners to protect the platform and its users without creating unnecessary friction in the customer experience.

WHAT YOU'LL DO

Investigate payment reviews, processing exceptions, and unusual transaction activity across ACH, wires, RTP, cards, checks, and other supported payment rails.

Manage requests for information from financial partners from intake through resolution, including reviewing account activity, gathering customer documentation, and preparing clear and complete responses.

Communicate directly with customers regarding payment delays, documentation requests, transaction reviews, returns, recalls, disputes, and account restrictions.

Review the stated purpose of transactions, customer and counterparty relationships, supporting documentation, and broader account activity to identify inconsistencies or potential risk.

Make timely, well-reasoned recommendations on whether transactions should be released, returned, escalated, or subjected to additional review.

Coordinate payment recalls, returns, rejected transactions, beneficiary issues, and other time-sensitive payment events with customers and financial partners.

Escalate potential fraud, money laundering, sanctions, account misuse, or other compliance concerns to the appropriate internal stakeholders.

Maintain accurate and defensible case records documenting the information reviewed, analysis performed, and basis for each decision.

Monitor operational queues and service levels, prioritize urgent or high-impact cases, and ensure issues do not fall through the cracks.

Identify recurring failure points, customer-friction patterns, and control gaps, then work with Product and Engineering to improve internal tooling and automate manual workflows.

Develop and maintain procedures, investigation templates, escalation standards, and operational playbooks as Slash introduces new products and payment capabilities.

Analyze operational and risk trends and communicate actionable insights to Compliance, Product, Engineering, and company leadership.

Help launch and operationalize new payment rails, products, and financial-partner relationships by translating requirements into scalable workflows and controls.

REQUIREMENTS

2+ years of experience in payment operations, risk operations, fraud investigations, compliance operations, banking operations, or a related role at a fintech, bank, payments company, or other financial institution.

Working knowledge of payment systems and financial crime risk indicators.

Experience with investigating and resolving payment-related exceptions and inquiries.

Familiarity with transaction monitoring concepts and the ability to interpret transaction data for risk assessment.

Strong written and verbal communication skills for interacting with internal stakeholders and external customers.

Ability to exercise sound judgment and make consistent decisions in ambiguous situations.

Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly.

Detail-oriented with strong organizational and time management skills.

Willingness to follow documented procedures as well as internal controls and policy guidelines.

Ability to manage multiple priorities and meet deadlines in a regulated environment.

Commitment to maintaining the security and integrity of financial data and customer information.

Readiness to escalate potential fraud, money laundering, sanctions, or other compliance risks promptly and accurately.

NICE TO HAVE

Experience with stablecoin payment rails or blockchain-based transaction processing.

PRACTICAL NOTES

Slash is headquartered in San Francisco, California.

The role is full-time and remote.

You must be eligible to work in the country where the role is based.

This role reports to the Risk & Operations leadership team.

The candidate must be able to start within the next 4 weeks.

This position is not eligible for relocation assistance.

All decisions regarding pay, benefits, and employment terms are made in accordance with applicable laws and internal guidelines.

This job description is intended to convey information essential to understanding the scope of the Risk & Payment Operations Associate position and is not an exhaustive inventory of skills, efforts, or duties required. Duties and responsibilities may evolve based on business and operational needs. Slash reserves the right to modify and update information in this job description at any time.

The candidate must be able to start within the next 4 weeks.

This role reports to the Risk & Operations leadership team.

This position is not eligible for relocation assistance.

All decisions regarding pay, benefits, and employment terms are made in accordance with applicable laws and internal guidelines.

This job description is intended to convey information essential to understanding the Slash financial operating model and is not an exhaustive inventory of skills, efforts, or duties required. Duties and responsibilities may evolve based on investigation scope, product release cycles, and operational demands. Slash reserves the right to modify and update information in this job description at any time.