General Interest Application

About the role

You will partner with cross-functional teams to identify and solve high-priority business challenges across operations, product, and customer workflows. You will take end-to-end ownership of projects, driving them from initial concept through execution and measurable outcomes. You will collaborate closely with teammates in engineering, finance, and customer operations to align on goals and remove blockers. You will evaluate existing systems and design improvements that enhance reliability, transparency, and customer experience. You will leverage AI tools and automation to increase efficiency and scale impact across repetitive workflows. You will maintain a disciplined approach to quality, documenting decisions and ensuring consistency as processes evolve. You will act as a generalist problem-solver, stepping into unfamiliar domains to unblock priorities as the company scales. You will contribute wherever support is needed, helping to build and refine the infrastructure of a new category of business banking.

Key facts

What you'll do

• Drive operational ownership by identifying, scoping, and resolving high-priority problems that cut across teams and impact revenue, risk, and customer experience.
• Lead project execution from discovery through deployment, coordinating stakeholders, defining requirements, and ensuring timely delivery against business objectives.
• Partner with product and engineering to design, test, and iterate on workflows that improve system reliability, reduce manual effort, and enhance transparency for internal and external users.
• Analyze existing processes and data to uncover inefficiencies, then design and implement improvements that scale as the business grows.
• Apply technology and automation, including AI-native tools, to streamline repetitive tasks, reduce errors, and free teams to focus on high-value work.
• Serve as a cross-functional collaborator, aligning legal, finance, operations, and customer success to ensure initiatives meet regulatory, financial, and customer standards.
• Operate with urgency in a fast-moving environment while maintaining a high bar for quality, clarity, and documentation in all deliverables.
• Monitor outcomes of implemented changes, using qualitative and quantitative signals to refine approaches and demonstrate impact to stakeholders.
• Support the development of policies, controls, and playbooks that enable scalable execution as Slash expands its banking services and compliance frameworks.
• Contribute to strategic initiatives that define market positioning, helping to translate business goals into practical product, process, and technology requirements.
• Build and maintain strong relationships with internal partners, gaining their trust through reliability, transparency, and consistent follow-through.
• Identify opportunities to modernize workflows by integrating stablecoins, AI-native tooling, and industry-specific software into banking operations.
• Represent Slash in external discussions where appropriate, synthesizing complex financial concepts for partners, customers, and regulators.
• Continuously seek learning opportunities in fintech, financial services, and software to keep solutions aligned with industry best practices and emerging trends.

Requirements

• You have a strong track record of achievement in previous roles, demonstrating impact through measurable results and ownership of outcomes.
• You possess exceptional problem-solving and communication skills, able to translate ambiguity into clear plans and decisions.
• You can learn quickly and operate effectively in unfamiliar environments, adapting methods to meet evolving business needs.
• You have a high ownership mindset, taking initiative to identify problems and drive solutions without waiting for direction.
• You exhibit strong execution skills and attention to detail, delivering accurate, reliable work even under tight deadlines.
• You are comfortable working in a fast-moving, ambiguous environment where priorities can shift and problems require creative solutions.
• You demonstrate a desire to work closely with a high-performing team, collaborating openly and supporting teammates to achieve shared goals.
• You can leverage AI and automation tools effectively, using them to augment your work and improve efficiency.
• You are willing to engage in hands-on work across multiple functions, including operations, product, finance, and customer success, as the company scales.
• You have experience working with financial services, technology, or related regulated industries, understanding the constraints and opportunities they present.
• You are able to manage multiple priorities simultaneously, balancing strategic projects with urgent operational needs.
• You maintain a disciplined approach to documentation, processes, and compliance, ensuring that work is transparent and reproducible.
• You are based in or able to work from the San Francisco Office, aligning with our in-person culture and collaboration expectations.
• You are available to work full-time and meet the schedule required for effective coordination with cross-functional stakeholders.

Nice to have

• Experience at a startup or other high-growth environment where roles evolved quickly and impact was broad.
• Experience building processes or systems from scratch, including the design of workflows, controls, and tooling.
• Evidence of exceptional initiative, including examples where you identified an opportunity and created the change independently.
• Background in fintech, financial services, software, or related industries that expose you to payments, compliance, and digital financial infrastructure.
• Experience working across multiple functions or disciplines, demonstrating comfort with both strategic thinking and operational execution.

Practical notes

• This is a full-time role based in the San Francisco Office.
• The position requires in-person presence to support collaboration, culture, and operational workflows.
• Travel requirements, visa sponsorship details, application deadlines, and specific hour expectations were not provided in the source materials.