AR Credit & Collections Specialist

About the role

The AR Credit & Collections Specialist plays a vital role in managing customer payment applications and ensuring the accuracy of accounts receivable processes. This intermediate-level position requires a thorough understanding of the entire accounts receivable cycle, focusing on cash payments made by customers in relation to their contracts. The specialist will engage with both internal teams and external clients to maintain effective communication and resolve any discrepancies.

Key facts

What you'll do

• Conduct daily outreach to customers and sales representatives to facilitate timely collections.
• Manage a consistent flow of inbound and outbound calls related to collections for your designated portfolio, as well as from the collection queue.
• Liaise with senior management at both the customer and internal levels to address any critical issues.
• Reconcile activities for a significant territory of accounts, which may include National Accounts and other high-profile clients.
• Collaborate with customers, Sales Representatives, and Sales Managers to identify potential problem accounts and notify relevant personnel of any blocked orders or reconciliation challenges.
• Generate and analyze various reports, including aging reports and unapplied cash reports, to ensure resolution for your assigned territory.
• Provide regular updates to management regarding account statuses and any issues encountered during the collection process.
• Perform daily reconciliations on accounts to uphold the accuracy of accounts receivable, including managing offsets and processing write-off requests.
• Assess and manage credit risk by assigning appropriate credit limits and maintaining oversight of credit exposure on accounts.
• Review financial statements and credit reports to determine suitable credit limits in accordance with established guidelines.

Requirements

• A minimum of three years of experience in commercial credit and collections, particularly with high-volume and high-profile accounts.
• Proficiency in Microsoft Excel, including basic functions and formatting capabilities.
• Familiarity with ERP software, preferably Dynamics AX or Great Plains.
• Ability to interpret D&B reports and analyze financial statements effectively.
• Strong detail orientation and analytical skills to manage complex accounts.
• Excellent time management abilities, with a focus on achieving results under pressure.
• A collaborative mindset, demonstrating the ability to work well within a team environment.

Nice to have

• Experience in the manufacturing or industrial packaging sector.
• Knowledge of cash application processes and credit management.
• Familiarity with customer relationship management (CRM) systems.
• Previous experience in a role that required high levels of customer interaction.

Skills & tools

• Proficient in Microsoft Office Suite, particularly Excel.
• Experience with ERP systems, particularly Dynamics AX or Great Plains.
• Strong communication skills, both verbal and written, for effective interaction with clients and internal teams.
• Ability to analyze data and generate reports to support decision-making processes.

Practical notes

• The hourly wage for this position ranges from $25.00 to $27.00, depending on the candidate's experience and qualifications.
• Benefits commence the month following the hire date and include health, dental, vision, 401k, paid time off, life insurance, and wellness perks.
• This position does not offer sponsorship for employment-based visas now or in the future.
• Reasonable accommodations may be provided for qualified individuals with disabilities during the application process.

Signode is committed to fostering an inclusive workplace and encourages all qualified applicants to apply, regardless of race, color, religion, sex, national origin, disability, or veteran status. The company participates in E-Verify to confirm work authorization in the United States.

With a robust revenue exceeding $2 billion and over 80 manufacturing facilities across six continents, Signode stands as a leader in the manufacturing of transit packaging solutions. The company is dedicated to optimizing end-of-line packaging operations and protecting products during transit. As a part of Crown Holdings, Inc., Signode is excited to deliver a comprehensive portfolio of products and services that solidify its position as the premier provider in the packaging industry.