Service Account Coordinator
Job description
About the role
As a , you will play a crucial role in managing the scheduling and planning of our Field Service Technicians. This position involves coordinating installations, repairs, and maintenance tasks while also identifying opportunities for upselling additional service products. Your organizational skills and customer service expertise will be essential in ensuring that our clients receive timely and effective support.
Key facts
What you'll do
- Oversee and maintain service cases, work orders, and the workflow associated with customer service requests.
- Utilize the service management system to accurately record customer information and details about their equipment.
- Schedule service appointments at convenient times for customers, ensuring efficient use of technician resources.
- Prepare and send quotes, order confirmations, and invoices to customers in a timely manner.
- Conduct regular audits of ongoing cases, work orders, bookings, and NAV reports to ensure accuracy and efficiency.
- Assist Regional Service Managers with emergency scheduling and monitor the closure of open orders.
- Contribute to the continuous improvement of departmental processes and operational excellence.
- Identify and communicate potential sales opportunities for additional products and services based on customer interactions.
- Collaborate with various departments to effectively resolve customer issues and enhance service delivery.
- Support the Service Administration Department with various administrative tasks as needed.
Requirements
- A high school diploma or GED is required for this position.
- At least three years of experience in customer service or dispatching roles.
- Proven experience in scheduling service calls and managing technician assignments.
- Familiarity with ERP systems and their application in service management.
- Strong organizational and planning skills to manage multiple tasks efficiently.
- Excellent conflict management abilities and a focus on customer satisfaction.
- Ability to make sound decisions and exercise good judgment in a fast-paced environment.
- A collaborative mindset, demonstrating the ability to work effectively as part of a team.
Nice to have
- Previous experience in the industrial packaging sector or a related field.
- Knowledge of service management software and tools.
- Familiarity with sales processes and techniques for upselling services.
Skills & tools
- Proficient in using service management systems and ERP software.
- Strong communication skills, both verbal and written, to interact effectively with customers and team members.
- Ability to analyze data and generate reports to track service performance and identify areas for improvement.
Practical notes
- The hourly wage for this position ranges from $22.00 to $27.00, depending on the candidate's experience and qualifications.
- Benefits begin the month following your hire date and include health, dental, vision, 401k, paid time off, life insurance, and wellness perks.
- Signode does not sponsor employment-based visas for this role, either currently or in the future.
- Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.
- All applicants will be treated fairly and without discrimination based on race, color, religion, sex, national origin, disability, or veteran status.
META
Company: Signode
Title: Service Account Coordinator
Listed
location: Roselle, US
Job type: Full-time
Signode is a leading manufacturer in the industrial packaging sector, generating over $2 billion in revenue and operating more than 80 manufacturing facilities across six continents. With a workforce of over 9,000 employees, we specialize in a wide range of transit packaging consumables, tools, software, and equipment designed to optimize end-of-line packaging operations. Our extensive product portfolio includes strap, stretch, and protective packaging solutions, as well as the tools and equipment necessary for applying these materials.
As part of Crown Holdings, Inc., Signode is committed to innovation and customer satisfaction, continually striving to enhance our offerings and maintain our status as a premier provider in the packaging industry. We are excited to expand our team and invite qualified candidates to apply for the Service Account Coordinator position.