Senior Product Manager
Job description
About the role
This Senior Product Manager owns the next generation of the Shopmonkey platform through end-to-end product leadership and squad collaboration. The hire partners with product, design, and engineering to advance product strategy and execution in support of thousands of auto shops across North America. This role combines research, writing, analysis, and decision making under uncertainty at the intersection of user needs, business goals, and technical feasibility. The Senior Product Manager is responsible for defining requirements, setting priorities, and guiding initiatives from concept to launch in a fast-paced, startup setting. Most importantly, this person is judged by the outcomes their teams ship to the market. The role requires tenacity in organizing and leading complex, core feature projects through optimization.
Key facts
What you'll do
Translate customer needs, market trends, and competitive insights into a clear product vision and strategy that guides the squad.
Prioritize trade-offs by balancing technical nuance, customer voice, and business outcomes to influence shop operations across the region.
Lead feature scoping, cross-functional discussions, and execution alongside engineering and design to drive successful launches and measurable adoption.
Gather and synthesize customer feedback, market signals, and operational data to inform decisions that reflect real user and market demands.
Apply clear verbal, written, and presentation communication skills when engaging senior leadership, stakeholders, and customers.
Use modern product and project management tools such as Linear, Productboard, and Wrike to manage workflows and track progress effectively.
Maintain a data-driven mindset that balances qualitative insights and quantitative metrics to inform product decisions and hypothesis testing.
Operate with a bias for action as a fast-learner who pursues continuous outcomes and iterative improvement in a startup environment.
Collaborate with product, design, engineering, and customer-facing teams to align initiatives with company goals across multiple squads.
Enable measurable outcomes by defining success metrics, running experiments, and iterating based on observed results and feedback loops.
Requirements
Bring 6+ years of successful product management experience leading complex software products with cross-functional teams in a SaaS context.
Demonstrate the ability to ship products from concept to launch in a fast-paced, startup setting while maintaining quality and clarity.
Exhibit strong leadership and collaboration skills to build trust, bridge gaps between teams, and influence without formal authority.
Show tenacity in organizing and leading complex, core feature projects from conception through optimization and post-launch review.
Apply clear verbal, written, and presentation communication skills when engaging senior leadership and customers with confidence and precision.
Maintain a data-driven mindset that balances qualitative insights and quantitative metrics to inform product decisions and roadmap planning.
Use modern product and project management tools such as Linear, Productboard, and Wrike to manage workflows, dependencies, and status reporting.
Operate with a bias for action as a fast-learner who pursues continuous outcomes, embraces iterative improvement, and adapts to changing conditions.
Practical notes
Some travel may be required for customer visits, events, and workshops.
Typical interview steps
Product interviews often include a product sense round, an analytical round, and a behavioral round. Candidates may be asked to design a feature, prioritize a backlog, or estimate a metric. Some loops include a case exercise. Strong candidates show structured thinking and customer empathy. Interviewers want to see how you prioritize when everything matters. Walking through your decision criteria out loud is a strong habit in product interviews.
Questions to ask
Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.
Career growth
Product careers usually move from associate to product manager, then to senior, group, or director levels. Some people specialize in growth, platform, or enterprise products. Others move into general management. Success depends on shipped outcomes rather than shipped output. Product careers often reward generalists early and specialists later. Experience shipping measurable outcomes is the strongest signal for promotion.