Associate Payments Adoption Manager

About the role

This role partners with a purpose-driven team to expand the impact of Shopmonkey Payments for automotive shops. Success in this position depends on driving payment adoption and growth for existing customers. You own the end-to-end adoption journey for associate-level payment products, orchestrating outreach, education, and support for partner shops. This position requires ownership of key metrics and the ability to translate complex payment flows into clear, actionable guidance for shop owners. You will act as a bridge between product strategy and frontline execution, ensuring that payment solutions are understood and utilized effectively. Written communication is a core responsibility, as decisions are often recorded and revisited in documentation. The ideal candidate thrives in an environment where habits such as taking notes, keeping commitments, and communicating in writing directly contribute to team scalability. You will make it easy for cross-functional partners to review and build upon your work by maintaining clarity and structure in all deliverables.

Key facts

What you'll do

Analyze payment rates across internal and competitor offerings to identify the most efficient structure for each shop. Collaborate with leadership to design and execute plans that grow payment volume and impact for partner shops. Maintain consistent follow-up to support customer success with Shopmonkey Payments. Build deep expertise in the Shopmonkey product suite, the automotive services industry, and competitive market trends. Manage the CRM to ensure accurate tracking and engagement with every shop. Achieve and exceed monthly quotas and daily key performance indicators. Drive adoption of embedded payment solutions through hands-on guidance and workflow optimization. Remove roadblocks by coordinating with internal stakeholders to resolve customer issues quickly. Document payment workflows and adoption strategies to create reusable resources for the team. Support the rollout of new payment features by training shop owners and internal staff as needed.

Requirements

Experience working in B2B SaaS and embedded payments environments.

Willingness to collaborate actively and lead by example in cross-functional settings.

Demonstrated ability to handle objections and remove potential roadblocks for customers.

Honesty and authenticity when supporting customers through their payment workflows.

Resourcefulness and adaptability in response to feedback and changing priorities.

Strong interpersonal skills and a professional, friendly demeanor on phone calls.

Capacity to clearly explain the value proposition of payment products at any level of detail or brevity.

Drive to grow within the organization and pursue long-term career development.

Nice to have

Bachelor's degree.

Interest in and experience with the Automotive industry.

Fluency in Spanish.

Practical notes

This is a hybrid role based near Morgan Hill, California, with two required days in the office each week. The position offers equity and standard company benefits in addition to the expected OTE. Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

The role focuses on embedded payments within the automotive sector. Tools include payment processing platforms and CRM systems. Professionals in this role operate in a fast-moving auto repair software environment. The company invests in employee wellness, time off, and community engagement. This position targets experienced B2B professionals who thrive in collaborative settings.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.