Account Executive, SMB
Job description
About the role
This position focuses on acquiring new business and strengthening Shopmonkey's market presence by converting prospective users into long-term advocates.
Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.
Key facts
What you'll do
Outreach to high-potential prospective users generates new revenue and converts them into Shopmonkey advocates.
Relationship development with prospective users turns initial interest into long-term customer partnerships.
A pipeline of high-quality opportunities is built and maintained to support a healthy sales funnel and forecast accuracy.
Sales strategies are defined and executed to demonstrate the impact Shopmonkey can make in customer operations and daily workflows.
Forecast information becomes accurate and realistic through rigorous management and updates of the CRM system.
SaaS sales strategies are learned and applied to support effective selling motions and customer education.
Requirements
A minimum of 2+ years of sales experience, preferably in a technology company, with a track record of top performance is required.
The ability to understand Shopmonkey's technology platform enables the building of meaningful relationships with customers of varying technical sophistication.
Operating in an ambiguous, fast-paced environment while sustaining high performance is necessary for success in this role.
A demonstrated passion for the startup community and new technology businesses is required for alignment with the company mission.
Superior verbal and written communication skills, combined with charisma, empathy, humility, and humor, are essential for engaging diverse audiences.
A commitment to personal growth, teamwork, and equal willingness to teach and learn is mandatory for collaborative success.
A bachelor's degree is required for this position to ensure foundational knowledge and skills.
Practical notes
Typical interview steps
Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.
Good to know
Sales roles commonly balance target pursuit and pipeline management to drive revenue in competitive markets. SaaS sales rely on CRM tools to track opportunities, forecast accuracy, and manage stakeholder engagement. Collaboration across marketing, product, and customer service aligns messaging and solution delivery for consistent customer experiences. Startups value adaptability, ownership, and communication in fast-paced environments where priorities evolve quickly. Technical products require the ability to learn detailed features and translate them for diverse customers with varying technical backgrounds.
Questions to ask
Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.
Career growth
Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.