Technical Support Engineer

About the role

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.</span></p></div><h3><strong>About the role:</strong></h3> <p>Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. The listing location is Remote

Mexico.

Key facts

What you'll do

• <div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
• At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
• Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
• As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.</span></p></div><h3><strong>About the role:</strong></h3> <p>Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers.
• You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization.
• You will be responsible for resolving complex customer problems and improving support across all teams.
• Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  </p> <p>The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills.
• You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. </p> <p><strong>This is a remote position open to candidates based in Mexico.<br><br></strong></p> <h4><strong>You should apply if:</strong></h4> <ul> <li><strong>You want to impact the industries that run our world:</strong> Your efforts will result in real-world impact - helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.</li> <li><strong>You are the architect of your own career:</strong> If you put in the work, this role won't be your last at Samsara.

Requirements

• As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.</span></p></div><h3><strong>About the role:</strong></h3> <p>Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers.
• Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  </p> <p>The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills.
• We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.</li> <li><strong>You're energized by our opportunity:</strong> The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.</li> <li><strong>You want to be with the best:</strong> At Samsara, we win together, celebrate together and support each other.

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.

Software engineering work usually means turning product intent into systems that run in production. Engineers write and review code, break large changes into reviewable pieces, and watch how those changes behave after they ship. Most teams share on-call or incident habits so outages get a clear owner. Collaboration with product and design is part of the job, not an extra. The duties above are the ones this listing actually states for this opening.