Strategic Customer Success Manager

About the role

At Samsara (NYSE: IOT), we are pioneering the Connected Operations™ Cloud to help organizations that depend on physical operations harness IoT data for actionable insights and improved operations. Our mission is to enhance the safety, efficiency, and sustainability of the industries that power our global economy - including agriculture, construction, field services, transportation, and manufacturing. The Strategic Customer Success Manager role is central to this mission. You will own the strategic direction and long-term health of assigned fleet customers, acting as their primary executive advocate within Samsara. You will translate complex operational data into clear, actionable business outcomes that drive adoption, retention, and expansion. This role requires you to navigate cross-functional dependencies to resolve customer challenges and unlock new value from the Connected Operations Cloud. You will deepen expertise in Video-Based Safety, Vehicle Telematics, and Equipment Monitoring to shape customer success initiatives. Every interaction you manage is designed to reinforce trust and position Samsara as the indispensable partner in their operational transformation. You will document strategic account plans and playbooks that influence how the organization supports large-scale deployments. Your work directly influences customer outcomes across agriculture, construction, field services, transportation, and manufacturing segments.

What you'll do

You will analyze operational performance metrics to identify trends, risks, and opportunities for proactive account management. You will craft tailored roadmaps that align Samsara capabilities with evolving customer business objectives and operational KPIs. You will lead executive-level business reviews that highlight value realization, operational efficiency gains, and safety improvements. You will coordinate with Sales Engineering to design and deliver technical deep dives that address specific customer use cases. You will synthesize qualitative feedback and quantitative data to influence product enhancements and future roadmap decisions. You will mentor internal stakeholders on customer context to ensure alignment across Sales, Support, and Success initiatives. You will develop and maintain strong relationships with key operational leaders across the customer organization. You will represent customer voice in internal discussions to drive better experiences and solution fit. You will utilize Samsara's analytics platform to build compelling narratives around uptime, utilization, and compliance. You will escalate complex implementation or operational issues while tracking resolution progress to closure.

Requirements

You will bring a Bachelor's degree or equivalent practical experience in a related field. You will have a minimum of five years of progressive experience in customer success, account management, or a related role. You will possess a demonstrated history of managing strategic accounts in a SaaS or technology environment. You will show strong written and verbal communication skills in English to articulate value to executive stakeholders. You will exhibit comfort working with large, complex datasets and translating them into clear insights. You will have experience navigating ambiguity and driving outcomes in a fast-paced, rapidly scaling organization. You will demonstrate sound judgment in prioritizing multiple competing priorities while maintaining attention to detail. You will be legally authorized to work in Canada and do not require work authorization sponsorship at this time.

Nice to have

The source material does not specify preferred qualifications beyond the core requirements.

Practical notes

This position is remote based from Canada, with customer travel expected between 25% and 40% of the time. You must be able to manage your schedule across Canadian time zones while supporting customers during their business hours. There are no specific visa requirements mentioned, and engagement details are to be confirmed per source information. Compensation details are not provided in the source material, so no specific figures or bonus structures are outlined on this page. Deadlines for application review are not specified in the provided source, so candidates are encouraged to submit materials promptly. The role is positioned within a hyper-growth organization that values autonomy, long-term strategic thinking, and collaboration across diverse operational industries. You will operate within a framework that emphasizes measurable impact on safety, efficiency, and sustainability for some of the world's most essential industries.