Mortgage Loan Originator | Sage Home Loans

About the role

You will be the primary point of contact for clients throughout the entire home financing journey, guiding them with clarity and professionalism from initial inquiry to final funding. You will interpret complex loan products into straightforward guidance, ensuring every client feels informed and confident in their decisions. This role requires disciplined self-management as you balance multiple priorities and deadlines in a remote-first environment. You will collaborate daily underwriters and processors to ensure file compliance and timely execution, making you an essential link in the production chain. Your work will directly influence customer satisfaction and the company's reputation for ethical lending. If you thrive on building trust and solving problems in real time, this position offers the autonomy and impact you are looking for. You will take ownership of your book of business and be accountable for every interaction and outcome.

Key facts

What you'll do

• Answer inbound customer calls to discuss various loan products, prequalification criteria, and next steps
• Communicate loan progress clearly to consumers and collect any required documentation
• Make outbound sales calls to prospective and existing customers to generate new business and strengthen retention
• Monitor and actively manage a pipeline of leads and loans to meet conversion goals and cycle time targets
• Coordinate closely with Operations and Processing teams to verify file completeness and adherence to guidelines
• Explain prequalification options and help clients understand their purchasing power and ideal loan programs
• Maintain detailed records of all client interactions, disclosures, and decisions within the company CRM system
• Identify and escalate exceptions or roadblocks to ensure smooth movement of loans through underwriting and closing
• Uphold all regulatory communication standards and company policies in every client touchpoint
• Proactively follow up on documentation requests and conditions to keep files moving efficiently
• Support promotional campaigns and refer customers to appropriate channels when products or timelines do not align
• Demonstrate active listening and adapt your communication style to meet the needs of diverse clients

Requirements

You must possess a current and valid mortgage loan originator license in at least one U.S. state where remote work is permitted, and you are authorized to work in the United States. You will provide proof of identity and employment eligibility as required by federal regulations and company policy. You understand that this role involves regular communication with consumers regarding credit and loan terms, and you are comfortable using company-approved systems for these discussions. You have reliable high-speed internet, a quiet workspace, and a dedicated landline or reliable headset for professional calls. You commit to maintaining strict confidentiality around client financial information and internal processes at all times. You agree to adhere to all company policies, standard operating procedures, and regulatory guidelines that govern loan originator activities. You acknowledge that performance metrics, call monitoring, and quality assurance reviews are part of this role to ensure consistency and compliance. You are prepared to complete any additional onboarding steps required before starting client-facing responsibilities.

Nice to have

There are no preferred items listed in the source material for this role.

Practical notes

This is a remote, full-time position based in the United States with no specified travel requirements. No specific working hours are outlined in the source, but the role involves live client conversations and coordination with internal teams during standard business hours. You must have a mortgage loan originator license and be authorized to work in the U.S. There are no visa sponsorship details, campaign deadlines, or specific hour commitments described in the source.