Mortgage Loan Officer

About the role

Tomo is a digital mortgage company focused on removing greed and complexity from lending, helping homebuyers save thousands of dollars. The role requires an individual who can leverage technology to create a faster, less frustrating, and more affordable lending process. You will partner with elite performers to cultivate the most effective sales organization in America and rewrite the playbook for the industry. This position demands strict adherence to compliance and investor guidelines while using a consultative approach to solve unique customer needs. Success in this role means turning warm leads into closed business at an industry-leading pace through creative and solution-oriented actions.

Key facts

What you'll do

• Advise Tomo's prospective homebuyers and guide them through the home financing process from application to closing.
• Partner with internal sales and operations teams to ensure the smooth manufacturing of loans and alignment on priorities.
• Manage a pipeline of warm leads and implement strategies to convert them into closed business better than anyone in the industry.
• Use a creative and solution-oriented mindset to identify solutions that meet unique customer needs while maintaining a consultative approach.
• Maintain strict compliance with investor guidelines to ensure all documents required for Underwriting are complete and accurate.
• Quote rates and guidelines with accuracy and fairness to build trust with clients and real estate partners.
• Master the use of our POS, CRM, and LOS systems to facilitate a more efficient and accurate loan lifecycle.
• Build relationships quickly with all parties involved, including buyers, agents, and internal stakeholders.
• Anticipate problems and needs of customers, real estate agents, or partners to provide proactive solutions.
• Drive the end-to-end journey for buyers, taking them from "hello" to "keys in hand" with world-class execution.
• Utilize industry knowledge of loan products and pricing strategies to position Tomo as a competitive advantage.
• Leverage knowledge of Desktop Underwriter (DU) & Loan Prospector/Loan Product Advisor (LP/LPA) to streamline decisioning.
• Multitask and stay organized while balancing high quantities of transactions without sacrificing quality or compliance.

Requirements

• Must hold an active NMLS MLO License to operate within the regulated lending environment.
• Possess residential mortgage lending experience of 2+ years with a proven track record of successful transactions.
• Demonstrate world-class execution in taking buyers from initial contact to closing, maintaining a fearless pursuit of excellence.
• Excel in verbal and written communication, effectively engaging with clients, agents, and Tomo team members on a daily basis.
• Develop the ability to build strong relationships quickly with all parties involved in the transaction.
• Balance a "hunter" mindset for new business generation with a "gatherer" approach for account maintenance.
• Apply deep industry knowledge of loan products, pricing strategies, and regulatory guidelines in every interaction.
• Handle multitasking scenarios and maintain organization skills while managing a high volume of transactions simultaneously.
• Perceive potential problems and anticipate the needs of customers, real estate agents, and internal partners to prevent delays.
• Commit to driving the vision of building something new by being detail-oriented and focused on long-term quality outcomes.

Nice to have

• Experience working in a tech startup environment where agility and innovation are valued.

Practical notes

• Work arrangement is Hybrid, requiring in-office presence Monday through Wednesday, with remote work allowed on Thursday and Friday.
• Relocation Assistance is available for candidates moving to New York City.

Compensation and benefits

• On-target earnings are approximately $100,000, with uncapped commission potential leading to earnings between $150,000 and $250,000 annually.
• All teammates receive equity ownership through stock options, aligning personal success with company growth.
• Comprehensive benefits include medical, dental, and vision plans with some options covering 100% of costs for employees and dependents.
• Paid parental leave is provided to support teammates during the arrival of a new child.
• A 401(k) retirement plan is available to help teammates plan for long-term financial goals.
• Work-life balance is supported through a generous paid time off policy, ensuring sustainable career growth.

Career impact

Joining Tomo as a Mortgage Loan Officer places you at the center of a mission to transform the lending industry. You will play a key role in delivering a customer-centric, streamlined, and tech-driven experience that sets a new standard for home financing. This position offers clear paths for career growth, including opportunities to advance into elite sales roles and leadership positions. By combining competitive compensation, equity ownership, and comprehensive benefits, Tomo creates an environment where motivated professionals can thrive while making a measurable impact on homebuyers across New York City and beyond.