Senior Product Manager, Account Foundations

About the role

Roku is seeking a seasoned Senior Product Manager to join our Account Foundations team in San Jose, California. This role will involve leading the development and enhancement of our account management systems, ensuring a user experience for our millions of customers. You will collaborate with cross-functional teams to drive product strategy and execution, ultimately contributing to Roku's mission of delivering the best streaming experience. This position offers an to shape the future of account management within a rapidly evolving industry.

Key facts

What you'll do

• Lead the product vision and strategy for the Account Foundations team, focusing on user experience and operational efficiency.
• Collaborate with engineering, design, and data analytics teams to define product requirements and prioritize features based on user feedback and business goals.
• Conduct market research and competitive analysis to identify trends and opportunities in account management and user engagement.
• Develop and maintain a product roadmap that aligns with company objectives and stakeholder expectations.
• data-driven insights to inform product decisions, optimizing user engagement and retention strategies.
• Manage the entire product lifecycle from ideation through launch and post-launch analysis, ensuring timely delivery of high-quality features.
• Facilitate regular communication with stakeholders, providing updates on product progress and soliciting feedback to refine product offerings.
• Mentor and guide junior product managers, fostering a culture of innovation and collaboration within the team.
• Work closely with marketing and customer support teams to ensure successful product launches and user adoption.
• Analyze user behavior and feedback to continuously improve the product experience and address pain points.
• Establish key performance indicators (KPIs) to measure product success and drive continuous improvement initiatives.
• Champion the voice of the customer within the organization, advocating for user needs and preferences in product development discussions.

Requirements

• Bachelor's degree in a relevant field; MBA or advanced degree preferred.
• A minimum of 5 years of experience in product management, preferably in consumer technology or digital media.
• Proven track record of successfully launching and managing products throughout their lifecycle.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience working with agile methodologies and product management tools.
• Familiarity with account management systems and user authentication processes is a plus.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong problem-solving skills and a proactive approach to overcoming challenges.

Nice to have

• Experience in the streaming media or entertainment industry.
• Knowledge of user experience (UX) design principles and best practices.
• Familiarity with A/B testing and user research methodologies.
• Previous experience working with remote teams or in a distributed work environment.

Skills & tools

• Proficient in product management software such as JIRA, Trello, or Asana.
• Familiarity with data analysis tools like Google Analytics, Mixpanel, or Tableau.
• Strong understanding of user experience design and usability testing.
• Excellent presentation skills, with the ability to convey complex ideas clearly and effectively.

Practical notes

• This role is based in San Jose, California, and may require occasional travel for team meetings or industry events.
• Roku offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on Roku products.
• Candidates should be prepared to provide a portfolio of past projects or case studies demonstrating their product management experience.
• The hiring process may include interviews with multiple stakeholders, including team members from engineering, design, and marketing.

Join Roku and be part of a team that is redefining the way people experience entertainment. If you are about product management and eager to make a significant impact, we encourage you to apply for the Senior Product Manager position in Account Foundations.