Senior Payments Strategy Manager

About the role

As a , you will play a pivotal role in shaping the future of our payments platform, which is integral to our transformation into a leading streaming service. This position demands a strategic mindset and operational expertise to manage a complex ecosystem that serves over 100 million households. You will be responsible for ensuring the seamless execution of payment processes, optimizing revenue streams, and enhancing the overall consumer experience across various platforms.

Key facts

What you'll do

• Oversee the entire product lifecycle for the Payments Platform, from strategy formulation to execution and continuous improvement.
• Develop and implement platform capabilities that enhance purchase conversion rates, improve first-payment success, and boost subscriber retention.
• Spearhead initiatives aimed at optimizing payment processes, including authorization strategies, intelligent routing, and account recovery programs.
• Manage relationships with payment partners, ensuring alignment on commercial goals, integration processes, and performance metrics.
• Expand the platform's capabilities to support new payment methods and comply with evolving regulatory requirements across different markets.
• Collaborate closely with Product, Analytics, and Data Science teams to establish frameworks for experimentation and data-driven decision-making.
• Act as the primary contact for payments platform initiatives within the subscription commerce ecosystem, ensuring alignment with overall business objectives.
• Regularly communicate platform performance, operational risks, and strategic priorities to senior leadership and cross-functional teams.
• Lead a team of professionals focused on enhancing the operational efficiency of the Payments Platform and mentoring them for growth.
• Establish governance frameworks and reporting mechanisms to maintain alignment and accountability across various teams involved in payment processing.
• Drive strategic prioritization and manage trade-offs across governance, execution, and scalability to ensure operational readiness.
• Analyze payment data to identify trends and opportunities for improvement, ensuring the platform evolves in line with market demands.

Requirements

• A minimum of 10 years of experience in Product Management, specifically within payments, subscription commerce, or financial platforms.
• Extensive knowledge of the payments ecosystem, including gateways, processors, digital wallets, and subscription recovery strategies.
• Proven track record of leading large-scale payment initiatives that significantly enhance authorization rates and overall payment efficiency.
• Familiarity with payment orchestration concepts and the ability to manage complex multi-partner payment ecosystems.
• Experience operating payment systems in diverse markets, handling various payment methods and regulatory frameworks.
• Strong analytical skills with a background in A/B testing, KPI development, and data-driven prioritization.
• Excellent communication abilities, with experience presenting to senior leadership and influencing cross-functional stakeholders.
• A solid understanding of the balance between growth, customer experience, and operational reliability in a high-volume commerce environment.
• Technical fluency in modern commerce and payments architecture, including APIs and distributed systems.
• A Bachelor's degree in Business, Computer Science, Engineering, Finance, or a related discipline.

Nice to have

• Experience in high-scale subscription, streaming, or digital commerce environments.
• Familiarity with fraud prevention and risk management strategies in payment processing.
• Knowledge of emerging payment technologies and trends that could impact the commerce landscape.

Skills & tools

• Proficiency in payment processing systems and tools.
• Strong analytical and data visualization skills.
• Familiarity with project management and collaboration tools.
• Experience with financial modeling and performance analysis.

Practical notes

• This position is based in San Jose, California, and offers a competitive salary range of $144,900 - $180,400 annually, depending on experience and qualifications.
• Compensation packages include health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
• Candidates must be eligible to work in the United States; visa sponsorship may be available for qualified applicants.

At Roku, we are committed to fostering a collaborative and innovative work environment. We believe that teamwork is essential to achieving our mission of transforming how the world watches TV. Join us in shaping the future of streaming and making a meaningful impact on millions of viewers worldwide.