Sales Development Representative

About the role

You are the engine that drives the first point of contact between Rilla and the world of offline salespeople. In this position, you own the responsibility of defining what a great sales conversation looks like before it ever reaches an Account Executive. You will act as the primary researcher and strategist who ensures that every outreach effort is targeted and valuable. Your days will be spent evangelizing the power of conversation intelligence to sales teams who have never seen their interactions analyzed. You are expected to bring an unmatched level of drive and hustle to the process, treating every interaction as a chance to prove the value of our platform. Success in this role means you measure your impact by the quality of meetings you create and the problems you help solve for prospects. Ultimately, you are the trusted advisor who introduces salespeople to a new way of thinking about their own performance.

Key facts

What you'll do

Conduct exhaustive research to identify and qualify new leads across the home improvement and property management sectors.

Initiate strategic cold calling campaigns designed to surface latent needs and secure high-value appointments.

Compose highly personalized outbound emails and LinkedIn messages that cut through noise and generate responses.

Travel to national and regional sales conferences to execute on-the-spot demos and convert interest into booked meetings.

Implement a systematic approach to reactivating stale leads, ensuring no opportunity sits idle in the database.

Manage the full lifecycle of inbound inquiries, guiding prospects from initial contact to scheduled discovery sessions.

Build a deep functional expertise in Rilla's conversation intelligence platform to articulate its value with precision.

Partner closely with the coaching team to analyze call data and translate insights into actionable sales improvements.

Maintain meticulous records of all interactions to refine the sales playbook and improve conversion rates over time.

Act as the voice of the customer by feeding market feedback directly to product and sales leadership.

Requirements

You must be located in New York City or be willing to relocate immediately to the area.

You are authorized to work in the United States and do not require sponsorship for this role at this time.

You commit to a full-time schedule, demonstrating availability during standard business hours and occasional evenings for outreach.

You possess the discipline to manage a high volume of activity while maintaining strict attention to detail.

You are comfortable using technology to log activities and navigate CRM platforms all day.

You exhibit strong verbal and written communication skills that can adapt to diverse audiences.

You have the resilience to handle frequent rejection and use it as fuel for improvement.

You are legally eligible to receive compensation in US dollars for employment in the United States.

Nice to have

Former or current D1 athlete - if you've won championships, even better.

Top percentile in something exceptional - academics, competitions, club leadership, anything that shows you operate at a high level.

You've sold something before - door knocking, summer job, side hustle, lemonade stand, doesn't matter. If you've had to convince someone to buy, that counts.

Practical notes

This role is a full-time position based in New York City.

Relocation assistance is available for candidates who move to the NYC area.

Unlimited PTO is offered, though it is not accrual-based - you take what you need.

The work schedule requires availability during standard business hours with flexibility for evenings and occasional travel to conferences.

You will be issued tech equipment to perform your duties, and the company covers a monthly stipend for learning and development.