Staff Software Engineer

About the role

Rilla is building the leading AI sales coaching software for offline sales organizations. Join a team focused on capturing and indexing real-world conversations, contributing to a product used by over 1000 customers. This role involves developing foundational systems and features across the entire technology stack. You will architect and deliver the core infrastructure that powers our AI coaching platform, ensuring scalability and reliability for a growing customer base. You will own the design of critical services that process, store, and analyze high volumes of conversational data. This position requires a deep partnership with product and engineering teams to translate business requirements into robust technical solutions. You will be instrumental in defining the architecture that enables our AI models to derive insights from real-world sales interactions. Your work will directly impact how sales teams improve their performance and win rates in industries that have historically been underserved by software.

Key facts

What you'll do

• Architect and implement end-to-end features that move from conception to production rapidly.
• Deploy new functionality into production environments with a focus on stability and performance.
• Tackle complex, large-scale real-world challenges that arise from processing live customer conversations.
• Establish and enforce high standards for code quality and technical decision-making across the engineering team.
• Build internal tools, models, and platforms that accelerate both team and company growth.
• Design data storage and processing systems that handle the scale and complexity of recorded sales interactions.
• Collaborate closely with cross-functional partners to ensure technical solutions align with product goals.
• Optimize system components to deliver fast and reliable experiences for users in the field.
• Implement robust testing and deployment pipelines using modern DevOps practices.
• Integrate third-party services and APIs to extend the capabilities of our AI coaching platform.
• Analyze system metrics to identify bottlenecks and drive improvements in efficiency and reliability.
• Mentor junior engineers by providing guidance and code reviews that emphasize best practices.
• Explore and evaluate new technologies to determine their fit within our evolving tech stack.
• Ensure all delivered features meet security, privacy, and compliance requirements for handling customer data.

Requirements

• Demonstrate strong coding ability in languages such as Javascript, C++, Python, or Rust.
• Bring proven engineering experience, preferably within startup environments where speed and ownership are critical.
• Show familiarity with data storage, processing systems, and cloud infrastructure used to build modern applications.
• Exhibit excellent written and verbal communication skills to enable quick iteration and constructive feedback.
• Commit to working approximately 60 hours per week in person at our New York City office.
• Display eagerness to engage directly with customers, including conducting field visits to understand their workflows.
• Show excitement for building AI products for industries not yet modernized by software.
• Maintain a high level of professionalism and reliability in a fast-paced, deadline-driven environment.
• Possess the legal right to work in the United States without sponsorship for this role.

Nice to have

• Cultivate a strong desire to learn continuously and adapt to new technical challenges.
• Maintain a deep focus on customer satisfaction and solving real problems faced by sales teams.
• Embrace an attitude that thrives on accountability and shared team learning.
• Demonstrate high empathy for non-tech customers and their real-world environments and constraints.
• Show a willingness to take calculated risks and view failures as valuable learning opportunities.

Practical notes

• This role is based in New York City and requires physical presence in the office.
• The position is full-time with a significant in-office schedule of approximately 60 hours per week.
• Candidates must be eligible to work in the United States without the need for visa sponsorship.
• The work schedule and location requirements are essential for collaboration and operational needs.
• Benefits include comprehensive medical, dental, and vision insurance coverage for you and your family.
• Enjoy office perks such as daily breakfast, catered lunch, and snacks available on-site.
• Additional benefits include a gym membership stipend, commuter benefits, and relocation assistance.
• The compensation package features a competitive 401(k) plan with company matching contributions.
• Paid time off is offered on a "take what you need" basis, providing flexibility without traditional accrual limits.
• Receive stipends including a $1,000 annual allowance for learning and a $1,500 monthly rent subsidy.
• We provide all necessary tech equipment and an unlimited token budget to support your work and experimentation.
• Offers for competitive compensation will be matched to ensure fairness and retainment of top talent.