Storyteller (Content Producer)

About the role

You will join a growth team that runs like a product and engineering team, where ideas become live experiments in days, not quarters. At Rilla, we do not market features; we tell stories. You will own how Rilla's story shows up in the world, demonstrating how Rilla sparks joy and delight for our customers, scaling our social channels, creating the deliverables that fuel our growth, and leveling up our narrative. You have a massive unfair advantage: a brand our customers already love, an NPS higher than the iPhone, and customer stories nobody else in tech has - techs, reps, and owners whose businesses and lives change with Rilla. The bar for success is operating at insanely high speeds while keeping quality high, failing, iterating, taking feedback, and raising the bar for our storytelling beyond our wildest imaginations. Ultimately, your job is to tell the story of one of the fastest-growing companies of all time and be responsible for the narrative of the next generational company while it is still early.

What you'll do

• Scale Rilla's narrative and brand: own the voice, the story, and how they run through everything we publish to show how Rilla sparks joy and delight for customers.
• Find, capture, and produce customer stories in formats people actually want to watch and share, turning ride-alongs and rep conversations into compelling proof points.
• Own strategy and execution for our social channels, moving them from presence to gravity by writing, designing, filming, cutting, posting, measuring, and iterating with higher quality each cycle.
• Create the deliverables that fuel our growth, producing video, landing pages, decks, campaigns, and event content at the speed the team moves without blocking a single rep or deal.
• Measure the impact of your storytelling on website traffic, inbound revenue, talent applications, enterprise deal velocity, and other business outcomes, then feed every learning back into the next piece you ship.
• Integrate AI into content workflows so a team of one can produce like a team of ten, automating repetitive work and amplifying creative output.
• Get in the trenches on anything growth. If it grows Rilla, you'll play an integral part in building it.
• Run experiments that become live tests in days, not quarters, iterating based on real-world feedback to continuously level up our narrative and brand expression.
• Champion a brand our customers already love, leveraging an NPS higher than the iPhone and unique stories from techs, reps, and owners whose businesses and lives change with Rilla.
• Build a generational story that reflects the speed of our growth, the depth of our impact, and the mission to index the offline world while it is still early.

Requirements

• A body of work that proves it: an audience you built, videos that traveled, a brand you shaped, or a channel you grew from zero. We care about what you have made, not where you've worked.
• Full-stack production skills across writing, design, filming, and editing using tools like Premiere, CapCut, Figma, After Effects, or whatever it takes to ship high-quality content quickly.
• Demonstrated taste with an instinct for what will land before the data is in, and the ability to articulate why your creative choices will drive impact.
• Experience growing social channels from the ground up, showing clear evidence of increasing reach, engagement, and conversions through thoughtful content strategy.
• A track record of producing fast without sacrificing quality, delivering under tight deadlines while maintaining high creative and editorial standards.
• Strong analytical skills to connect creative decisions to business results, interpreting data on traffic, engagement, and pipeline to refine your approach.
• Exceptional communication skills, able to give and receive candid feedback while collaborating closely with cross-functional teams in a high-velocity environment.
• Comfort operating in an in-office setup in New York City, aligning with a team that moves at high speed and expects consistent execution.
• Unafraid of failure, embrace risk, learn from outcomes, and use each lesson to push the bar higher for storytelling and impact.

About the company

Rilla is the leading virtual ridealong software for outside sales. Think home improvement, home builders, property managers, and other salespeople who talk to customers face to face. Sales reps talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.

We are backed by Google Ventures, Bessemer Ventures, Crew Capital, and Broom Ventures, along with others.

We're an in-office team in NYC with builders who operate like high-speed reinforcement learners. We obsess over our customers, move at high velocity, are not afraid of failure, and look to maximize our real-world impact. If you want to tell the story of how billions of conversations in the real world are captured and indexed, Rilla is the place to do it.