AR and Billing Specialist
Job description
About the role
The is a pivotal role within the Finance team focused on the integrity and efficiency of the entire billing lifecycle. This position owns billing operations end to end, encompassing invoicing, collections, cash flow oversight, and reconciliation to ensure financial accuracy. The hire will take proactive responsibility for contacting customers with overdue balances directly, resolving outstanding invoices, and maintaining strong cash movement. They will collaborate closely with Finance, Operations, Customer Success, and Sales to tighten systems, align processes, and preserve clear visibility into business performance. The role demands a customer-obsessed mindset where client delight and problem-solving take priority over superficial metrics. The ideal candidate will be an infinite learner who seeks constant growth, embraces discomfort, and views challenges as opportunities to improve. They will also bring an affinity for the unconventional and the discipline to practice extreme focus in a fast-paced environment.
Key facts
What you'll do
Partner with Sales, Customer Success, and Engineering to ensure customer billing is set up correctly based on contract terms.
Prepare, review, and distribute AR invoices through billing platforms and customer portals with precision and timeliness.
Proactively reach out to customers with overdue balances to drive collections and resolve outstanding invoices efficiently.
Maintain meticulous collections documentation and send timely customer account statements to ensure transparency.
Ensure accurate cash application of payments and keep AR ledgers clean to support reliable financial reporting.
Support billing portal registrations and compliance requirements, coordinating with legal, customer success, and insurance teams as needed.
Identify and implement process improvements to streamline billing and AR operations for greater efficiency.
Own critical financial processes that directly impact growth and customer experience with accountability and ownership.
Work hands-on in a fast-paced, dynamic environment that requires an entrepreneurial spirit and willingness to roll up sleeves.
Act as the key liaison between finance and sales teams to align on billing timelines, contract terms, and customer expectations.
Drive clarity and alignment across cross-functional partners to prevent billing issues and resolve them quickly when they arise.
Leverage data and system insights to spot trends in billing issues and contribute to long-term operational enhancements.
Requirements
Bring 1-2+ years of experience in billing, accounts receivable, or a related finance/operations role to demonstrate practical competence.
Show familiarity with billing platforms and customer invoicing portals to navigate tools efficiently and support digital processes.
Exhibit strong attention to detail and the ability to manage a high volume of accounts without compromising accuracy.
Communicate clearly and professionally, especially when following up on overdue balances to maintain positive customer relationships.
Speak up with ideas and flag risks directly, ensuring transparency and proactive problem-solving across teams.
Embody an entrepreneurial spirit and a willingness to work hands-on in a fast-paced, dynamic environment that demands adaptability.
Possess a Bachelor's degree in Accounting, Finance, Economics, or a related field, though it is preferred but not required for consideration.
Approach the role with a customer-obsessed mindset, focusing on client delight and solving real problems rather than chasing vanity metrics.
Nice to have
There are no specific Nice to have qualifications listed in the source material for this role.
Practical notes
The role requires working in person with ambitious people, as remote or hybrid arrangements are not indicated in the source.
Candidates should be prepared for a workload of approximately 70 hours per week, reflecting the intense pace of building a generational company.
The position is based in New York City, aligning with the company's operational location.
No visa sponsorship details are provided in the source, so applicants should review eligibility based on their work authorization.
The fast-growth context implies a dynamic environment where adaptability and resilience are essential for success.
Additional context from the company description helps frame the role within Rilla's mission to bring conversation intelligence to offline salespeople worldwide. The company is backed by prominent investors including Crystal Huang of Google Ventures and Byron Deeter from Bessemer Venture Partners, underscoring its credibility and growth trajectory. Rilla is recognized as a Cloud 100 Rising Star, indicating its potential and innovation in the sales technology space. The role supports critical billing operations that influence both revenue integrity and customer satisfaction, making it a key contributor to the organization's long-term success.