Director, Product & Technology Operations

About the role

In this foundational leadership role, you will build and lead Ridgeline's Product & Technology Operational Excellence function, bringing together Product Operations, Engineering and QA Operations, and Project Management into a cohesive operating model. You will partner with business and functional leaders to translate company priorities into execution plans, frame tradeoffs, strengthen quality and operating discipline, and create the visibility needed for faster, better decisions across the organization. You'll work with cutting-edge technologies and AI tools including ChatGPT, Claude, Gemini, and Glean to improve operational efficiency, decision support, knowledge sharing, and execution quality across Product and Technology. At Ridgeline, how we work matters as much as what we build, and Ridgeliners act like owners, choose growth over comfort, and communicate with transparency while assuming positive intent and biasing toward action. If this excites you, we'd love to meet you and explore how your leadership can shape the future of our operational excellence function.

Key facts

What you'll do

Partner with Product, Engineering, Quality, GTM, and company leaders to clarify priorities, frame tradeoffs, and improve decisions against Ridgeline's most important business outcomes while establishing clear ownership and accountability.

Lead a multidisciplinary Product & Technology Operational Excellence organization spanning Product Operations, Engineering and QA Operations, and Project Management to ensure cohesive strategy and execution.

Build and evolve an operating model that enables Product, Engineering, and Quality leaders to align priorities, surface risks early, make effective tradeoffs, and follow through on commitments with measurable outcomes.

Establish and mature quality, product management, and engineering operating standards that increase consistency, accountability, and execution discipline across the technology organization.

Create dashboards, scorecards, and operating reviews that give leaders clear visibility into priorities, progress, risks, dependencies, and opportunities for intervention to drive proactive management.

Clarify roles, handoffs, decision rights, and operating forums across Product, Engineering, QA, GTM, and partner teams to reduce friction and accelerate execution through streamlined processes.

Oversee a portfolio of key technology initiatives with clear ownership, milestone discipline, dependency management, risk escalation, and cross-functional alignment to ensure successful delivery.

Develop leaders and team members across Product Operations, Engineering and QA Operations, and Project Management while building a high-performing, collaborative organization that embodies Ridgeline's cultural values.

Apply AI and automation to strengthen operating efficiency, decision support, knowledge sharing, and execution quality across Product and Technology to create scalable operational advantages.

Model ownership, transparency, sound judgment, and a growth mindset while helping teams continuously improve how they work through structured feedback and iterative process enhancements.

Champion the use of AI tools including ChatGPT, Claude, Gemini, and Glean to elevate the effectiveness of product and technology operations in areas such as decision support and knowledge management.

Drive the design and implementation of governance structures that enable faster decision-making, clearer tradeoffs, and stronger alignment between business priorities and operational execution.

Establish metrics and insights that enable data-driven decision-making, helping leaders understand the impact of their choices on business outcomes and operational health.

Serve as a strategic thought partner to executive leadership, providing counsel on operational best practices and organizational design within fast-paced, scaling technology environments.

Requirements

10+ years of experience in operations, program leadership, product operations, engineering operations, business operations, or a similarly cross-functional leadership role that spans multiple disciplines.

8+ years of people leadership experience with a track record of building, developing, and retaining high-performing teams that can execute in demanding technology environments.

Proven success partnering with senior leaders to translate business priorities into operating plans, tradeoff decisions, and measurable execution outcomes that move the business forward.

Demonstrated experience building operating models, governance structures, standards, and management systems within complex product and technology organizations that are scaling rapidly.

Strong experience improving cross-functional execution across Product, Engineering, QA, GTM, and partner teams to eliminate bottlenecks and create more predictable delivery.

Track record of leading through influence at the executive level and aligning multiple teams around shared priorities, standards, and outcomes despite competing demands.

Experience establishing or improving quality, program management, product operations, and engineering operating standards in a scaling technology organization that values clarity and accountability.

Strong familiarity with systems such as Jira and Productboard and the judgment to help teams govern and select tools that enable better execution and transparency.

Practical notes

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